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update on my 1 star review
UPDATE TO MY REVIEW: I got a message back basically telling me what I was told before....I will have to rewrite the policy if I want office exams included in the one that does not now. Doing that would me I need to do all the wait times again... MY ONE QUESTION is WHY if I have 3 BestBenefit plans for 3 dogs is office exams included on 2 and not all. I DID NOT SELECT THIS! I would like to talk to someone but apparently I can't. Again, I do not think this is good customer service. I previously wrote a review and have had a couple days to think about it. I decided I would write exactly why I wrote the 1 star review hoping a supervisor or manager will see it and maybe I can get some help. I have 3 pets, all on the BestBenefit plan. While reviewing the renewal declarations page I noticed that only one of my dogs officevists/exam fees were not covered. I called and questioned this and after speaking with one rep. she also agreed that there was no way of me selecting that and she was going to talk to a manager and get back to me. When I didn't receive the call (although I was told they did call and leave a message on my cell...there was no missed calls or messages at all... ok figured they called the wrong number. So this rep said they could not change this unless I rewrote the policy and had the same waiting periods etc. I was not happy with that as I felt it could be changed by someone in management. I asked to speak to a manager and she put me on hold, came back after a few minutes and stated that the manager reiterated that I had to rewrite the policy. I then asked again if I could speak to a manager and was told " No, I already did and this what she told me to tell you." I really think this is poor customer service but as I previously stated because of the age of 2 of my dogs I cannot look elsewhere for a new insurance or rewrite the policy. Although this insurance is affordable I guess it's true..."You get what you pay for."
Insurer: Pets Best
By: BookBub User
Exactly What We Expected, Will Them for 12 Years
We researched many pet insurance options before selecting Pet's Best. They had the best deductibles, coverage for the best price. We were with them for 12 years and reached the max payout for our dog's cushings disease but they also helped us with many other vet visits. The premium did increase substantially over time (started at just over $20 and ended over $100) but that seemed reasonable as our dog aged. We would recommend Pet's Best to a friend.
Insurer: Pets Best
By: Jenni
I FOUND SPOT PET INSURANCE ONLINE AND…
I FOUND SPOT PET INSURANCE ONLINE AND PREVIOUSLY I WAS WITH ANOTHER PET INSURANCE. THE REASON WHY I SWITCHED OVER TO YOU GUYS IS BECAUSE YOU OFFER DENTAL CLEANING FOR MY DOG. ALSO YOUR CUSTOMER SERVICE WAS VERY NICE AND HELPFUL.
Insurer: Spot
By: gary a.
Overall coverage for things like shots…
Overall coverage for things like shots and wellness checks are extremely low. Doesn’t seem like it will put much of a dent in our vet bill.
Insurer: ASPCA
By: Beansmom
Pets Best covered everything they said…
Pets Best covered everything they said they would. I was very pleased with the ease of putting in a claim. The processing time did take a month, but it was hassle free, and they direct deposited my reimbursement into my account. I am very happy with Pets Best.
Insurer: Pets Best
By: Tamara Heinemann
Quick and easy
The claims process was quick and easy. I just uploaded the receipt from my vet, and a few days later I had an email telling me what my reimbursement would be. The money was deposited in my account a few days after that. I have already recommended them to my whole family.
Insurer: Pets Best
By: Scott Blind
I have nt yet the need to use any of…
I have nt yet the need to use any of the policy coverage..Hopefully when i do submit my wellness claim s they ll be expedited quickly for reimbursement..as for the full coverage for medical care..i hope i never have to use it..but, it peace of mind considering the high cost of pet medical bills..
Insurer: ASPCA
By: Ranard Chan
We have had Trupanion for approximately…
We have had Trupanion for approximately ten years. Our monthly premium for two of our three dogs is $280/month. Around the time that we first got the policy our beagle ingested a banana peel which required medical attention, etc. Recently, he had a foreign object in his stomach which caused all sorts of GI issues. When it was all said and done, we laid out close to $4,000 in various bills. Trupanion covered $95, claiming that this was a pre- existing condition. So if you have a food hound, Trupanion is NOT a viable solution for pet insurance. IMO , the $95 reimbursement was nothing short of fraud. We have immediately dropped the policy and decided to go it alone. In the long run it’ll be less money.
Insurer: Trupanion
By: Jodie Runfola
Honest & through Customer service
Just signed up but when I called to ask questions the customer service rep. was very honest and I 100% appreciated that. Seemed more concerned with my/my pet's needs than "upselling".
Insurer: ASPCA
By: Brooke Purdy
Tried to call couldn’t get through for…
Tried to call couldn’t get through for days,eventually wrote an e mail and got some help, but not enough answers
Insurer: ASPCA
By: Bryce Noonan