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Pre existing condition
In a nutshell, everything is a pre existing condition. Prior to getting insurance my cat was treated for gingivitis. In 3 subsequent years while insured, and with annual wellness exams, no problem. My cat recently had surgery for tooth extractions, unrelated to 3 years ago. Insurance covered the problem, but refused to reimburse me, claiming pre existing condition. Many other similar reviews posted related to fictitious pre existing conditions. 3 years premiums paid, 1 claim after 3 years, no payment. Unethical practices, sweet as pie on the phone, just don't expect your policy to be honoured.
Insurer: Trupanion Canada
By: Ja Sh
They did an excellent job handling Grizzly’s claim.
My Shepherd took a bad fall injuring 3 discs in his back causing him to have surgery. The claim process went extremely smooth, they took care of the cost within a week.
Insurer: Healthy Paws
By: Jan
Outrageous price increases
I signed both of my dogs up for healthy paws in 2015 and 2016. When first enrolled the insurance was around 100 per month for both of my pets. I understand prices need to be increased each year. However for my 2 dogs I am now paying 303 a month and they say claims do not increase based off of your pets claims. Unfortunately both of my dogs have had some health issues over the last few years which resulted in quite a few vet visits. Multiple times claims had been denied or not paid as they marked it as preventative care. I'm sorry but what dog normally gets bloodwork done multiple times a year that would be preventative. My vet has even sent forms in from visits to show that it was not a wellness checkup. Paying over 4000 a year with my deductible seems a little outrageous and who can really afford this? From what I have noticed is your insurance will stay lower as long as you don't put many claims in on your pets.
Insurer: Healthy Paws
By: Jess
My German Shepherd’s injury
My German Shepherd fell causing an injury to his discs in his back, this lead to surgery and the removal of three discs. This type of injury requires a neurosurgeon we used Dr. C. Jurney she’s terrific. This type of surgery is on the expense side and I’m so glad we have Healthy Paws Insurance. We filed the claim and they took care of it within a week. I call that excellent service they even emailed me to see how Grizz was doing.
Insurer: Healthy Paws
By: Janni
Trupanion is Super!
Our breeder gave us one free month of Trupanion insurance. Having her recommend them was an excellent reference. Well, she was absolutely correct. Trupanion has great customer service. Their representatives are always so kind, understanding, and helpful. They are a great company.
Insurer: Trupanion
By: Janis
NOT HAPPY WITH CUSTOMER SERVICE
I am sure the insurance itself is a good one, as I have never even had the chance to use it once I applied for it. However, I am not happy with the customer service aspect of your company as I cancelled my claim on August 30, 2021, and found that money had been REMOVED from my September 3, 2021 paycheck AFTER the cancellation of my policies. ASPCA owes me $178.92 for claims that had been cancelled and took the money out of my new month check without permission.
Insurer: ASPCA
By: Tonya Culpepper
Very happy with my PetsBest purchase!
Very happy I purchased insurance with the wellness insurance option for our two new rescue dogs. Fair premiums for the benefits you receive compared to other pet insurances I looked into. Easy online claims processing and quick reimbursement!
Insurer: Pets Best
By: Lynn Munday
Great company.
I have recommended Trupanion again and again to all my friends. This company is AMAZING! My dog was diagnosed with diabetes and Trupanion covers the cost of the meds within DAYS of my submitting the charges. They r always helpful on the phone. Always friendly and professional. This is a wonderful company. They get my highest recommendation.
Insurer: Trupanion
By: Stephanie
Quick wellness claims but delayed medical and illness claims
They have good knowledgeable customer service. Call take time usually I have to stay on the phone for a while before reaching someone, I often try both, online chat and the call and try my chances. You have to pay upfront and then wait for the claims to be processed at times 30 days+. Wellness claims process quick. Overall it is ok… just wished the claims would not take that long considering I have to pay upfront and have a zero balance in order to process the claim. I would also appreciate that the copay would be based on a percentage and not an amount we are meant to reach on a yearly basis… before we start seeing some money back.
Insurer: Pets Best
By: Carla Oporto d'Ugard
I’m so sad
Yes it’s really bad and ur send mail for me again .and until 3week now,still no anybody contact to me! Always mail and it’s not human (And reply about this mail it’s very soon) But no body help me
Insurer: ASPCA
By: Jessica