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Embrace is wonderful. Anytime I have questions, their customer service is the best. They are so easy to work with! Also, once a claim is submitted I receive payment within a couple days. I am so thankful that I chose Embrace!

Better explanation of denials

Form needs to be sumplified

Hi, I would suggest explaining in more detail on the claims statement regarding what parts were denied and what parts (and the amount) being reimbursed to the customer. Other than that, I was very satisfied with the claims process.

I scanned and submitted my bill and received an email back the next day. My check came in a week

I haven't had pet insurance before, but this company exceeded my expectations. They are timely and thorough. I would recommend them to any pet owner. I wish people insurance was so responsive!

I think this pet insurance is top of the line . I couldn't ask for nicer people on the phone or faster claim service . I had a few claims that needed more detail from the vet and they took care of everything. It brings me peace of mind that my fur baby is protected. And for those of you that don't think you will need it ... believe me you will and you will be thankful you have it

I've had pet insurance with three other carriers and Embrace is by far the best. Very affordable premiums with great coverage terms. Unfortunately, we had to utilize the insurance when our dog was diagnosed with cancer. Everything was covered by Embrace with no hassles and handled in a timely and professional manner.

BUYER BEWARE: I signed up with Trupanion in 2013 after my dog had to have spinal surgery. Due to the cost of the surgery and rehab I wanted protection in case this happened again. Trupanion knew of the previous spinal surgery when they signed me up, assuring me that if my dog needed spinal surgery again in the future she would be covered. In April of 2017 a Veterenarian was doing a routine exam on my dog and injured her back. I took my dog to the spinal Dr to have her checked out since she was in discomfort. Mind you this is the 1st back problem my dog has had since the surgery in 2013. When I submitted the paperwork to Trupanion I was denied coverage because it is considered a pre-existing condition. I argued the point that she was injured by a person and this is an acute situation not a pre-existing. Still they denied my claim citing the 2013 surgery, so basically I have been paying for 4 years for nothing and never had coverage for the one thing I was trying to protect myself from. If you google pet insurance Trupanian is not even in the top 10. My suggestion would be to run from these people, cancel your policies immediately and go with some one else.

We have both Welllness and Emergency insurance. We haven't had to use the emergent care, but wellness has been so fast in turning around the checks! Also, it's super easy to email the claims.