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The lady who answered my questions was very knowledgeable but most of all she is extremely kind. I totally enjoyed her and she made the experience pleasant and simple to understand.

My dog was not eating and lethargic. We took him in and they ran a battery of tests including some for cancer. Finally, through ultra-sound they found blood clots at the spleen and liver. Medicine was prescribed and after a couple of months, another ultra-sound was performed and both clots had been absorbed by his system and others did not form. During the visit for the second ultra-sound I pointed out a limp he had and they found a torn ligament. The Dr. Expressed that my dog was not a good candidate for surgery and recommended a brace instead. I'm happy to report that all of these visits, procedures, medications, and leg brace were covered under the Embrace Insurance Plan! Outstanding service!

Embrace is wonderful. Anytime I have questions, their customer service is the best. They are so easy to work with! Also, once a claim is submitted I receive payment within a couple days. I am so thankful that I chose Embrace!

Better explanation of denials

Form needs to be sumplified

Hi, I would suggest explaining in more detail on the claims statement regarding what parts were denied and what parts (and the amount) being reimbursed to the customer. Other than that, I was very satisfied with the claims process.

I scanned and submitted my bill and received an email back the next day. My check came in a week

I haven't had pet insurance before, but this company exceeded my expectations. They are timely and thorough. I would recommend them to any pet owner. I wish people insurance was so responsive!

I think this pet insurance is top of the line . I couldn't ask for nicer people on the phone or faster claim service . I had a few claims that needed more detail from the vet and they took care of everything. It brings me peace of mind that my fur baby is protected. And for those of you that don't think you will need it ... believe me you will and you will be thankful you have it

I've had pet insurance with three other carriers and Embrace is by far the best. Very affordable premiums with great coverage terms. Unfortunately, we had to utilize the insurance when our dog was diagnosed with cancer. Everything was covered by Embrace with no hassles and handled in a timely and professional manner.