I love this company!
Embrace truly holds up their end of the deal. I submit our claims online and they review and pay them within two weeks. They then follow up to make sure the direct deposit goes through correctly. You can't ask for better customer service.
- INSURER:
Embrace
- POSTED: 05/25/2017
- BY: Laurie
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Wonderful experience
I have had Newfoundlands for 30 years. I had used another National Insurance company for most of that time. Recently, I got a new puppy and used Embrace. They have been "WONDERFUL" to work with. Any issues we have had, Embrace has been right there with us, knowledgeable and ready to help. Cannot say enough about their people and company
- INSURER:
Embrace
- POSTED: 05/25/2017
- BY: Steven
- BREED: Newfoundland
- AGE OF PET: 7 - 10
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Saved my baby's life!
I went to an animal conference a few years ago and met a representative from this company. Never did I ever even consider getting pet insurance but I figured we would try it out. A few years later on my dogs 3rd birthday I was thanking God I made the right choice. My 132 pound dog inhaled a foxtail weed and popped his lung. There was absolutely no way we could have afforded the entire surgery and care. I called a representative from Embrace and found out that our policy was able to cover up to $10,000 of the procedures needed to save our baby's life. Today he is happy and healthy and is ready to see his 4th birthday. Thank you Embrace!
***the only criticism is the hours the team is available on the weekends, we needed someone on a Saturday on the West coast and they were closed.
- INSURER:
Embrace
- POSTED: 05/25/2017
- BY: Caroline
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Always outstanding service
We've had our dogs insured by Embrace since 2013, after previously having used three of their competitors. No one has treated our 'family' as well as Embrace, from the fairness of their policies to the customer service to claims processing. I can't say enough about them!
- INSURER:
Embrace
- POSTED: 05/25/2017
- BY: Cary
- BREED: Great Dane
- AGE OF PET: 7 - 10
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The Decreasing Coverage And Th…
The decreasing coverage and the increasing cost for 3 pets is becoming an issue. You used to be better!
- INSURER:
Pets Best
- POSTED: 05/25/2017
- BY: Ann
- BREED: Poodle-Miniature
- AGE OF PET: Over 11 years
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I like the fact that every time I call Trupanion the customer service rep always ask how is Sno Man .
I like the fact that every time I call Trupanion the customer service rep always ask how is Sno Man ...I Love it
- INSURER:
Trupanion Canada
- POSTED: 05/25/2017
- BY: Steffan
- BREED:
- AGE OF PET: Over 11 years
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Carmine was most helpful and courteous.
Carmine was most helpful and courteous. She was also extremely cheerful and just plain nice!!
- INSURER:
Trupanion Canada
- POSTED: 05/25/2017
- BY: Sandra
- BREED:
- AGE OF PET: 0 - 3
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you are becoming very expensive!
you are becoming very expensive!
- INSURER:
Trupanion Canada
- POSTED: 05/25/2017
- BY: Kelley
- BREED:
- AGE OF PET: 7 - 10
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The rep was good, but my call was due to an almost 25% increase in premiums.
The rep was good, but my call was due to an almost 25% increase in premiums. It's very hard to recommend trupanion after that.
- INSURER:
Trupanion Canada
- POSTED: 05/25/2017
- BY: Andrew
- BREED:
- AGE OF PET: 0 - 3
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