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This was our second visit to the emergency room this year. Lakshmi vomited a large amount of blood. It was over a thousand dollars, it was covered quickly and easily. I called embrace when we were at the emergency room, and they offered to fax the claim form, which I thought was super nice.

I filed a claim with my bulldog Ellie after she had a ear infection and had to go to the vet and get some medication and the process was fast and simple.

Having a dog who started out with a sore toe, that ended up needing that toe removed, then ended up being cancer, was a frightening journey. It was a less stressful journey knowing that we had PetsBest backing us up, and we could make the decisions that were best for Morgan without worrying about the financial end of the picture. Claims were so easy - just a quick upload - and the reimbursements came back within a week each time. Thank you for helping with a little peace of mind for us. Morgan is healing and cancer-free!

The staff i dealt with when I called yesterday was efficient.

The huge rate increase has come as a shock, especially as when we first signed up our contract stated there wouldn't be more than a 20% increase.

The phone representative I spoke with was very courteous and knowledgeable.

the rep was very nice inquired about some claims the issue was solved the same day great service

I have had some issues with you guys that no one really seems to care about. It took 6 months for you to approve a claim, that's fine because you eventually did cover it but now that it has been approved I am having issues getting some medication covered as the girl I talked to ensured me that they have been covered but they have not. I would have paid my deductable off and should be getting money back but she was kind of rude about it because I kept asking the same question. I know that it isn't all trupainions fault because my previous vet is useless in helping with making claims.

know it was the 2nd claim for this one condition.

Your service is excellent in every respect!