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Ridiculous
Cat had a fever and a viral infection. Vet also thought she Might have asthma. All claims denied because she apparently had asthma and it’s pre existing. Fevers do not present in asthma alone. Took them 6 weeks to deny my claims. I look forward to the appeal process Pathetic company
Insurer: Pets Best
By: Ed
Four paws up!
Trupanion has always been helpful, compassionate, understanding of any issues and prompt at addressing claims or questions. They have even called to see how our sick cat was doing.
Insurer: Trupanion Canada
By: Wendy Cook
Be Careful
It took from June until October to review vet records. Vet kept sending and they would not find them. They took premiums for 5 months then excluded my claim which was well into time period I was paying. Dog got small cut on face prior to insurance then later skin rask as didnt realize he was rolling in posion ivy. Once they looked at medical, which I resend a supervisor they decided all skin issues were excluded from any coverage and as that was not what I wanted they refused to refund the months of premiums. Larry the agent said thye dont give refunds when you dont agree to their terms of service. When I asked for a manger, none were available, when I asked for a review of the file and how long it would take, Larry the agent hung up
Insurer: Petsecure
By: Diane
A Real Life Saver
Charley is 16 and a miracle. He’s the best (and costliest) dog I’ve ever had. And, I’ve loved them all. We would not have been able to come through this during the pandemic without the caring, competent team at Trupanion. My only regret is not knowing about them earlier! Long Live King Charley, Long Live The King! 4 More Years!
Insurer: Trupanion
By: J. Phinnaeus Morgan
I opted for this insurance for a couple…
I opted for this insurance for a couple of main reason; one, it was discounted via my employer and second I wanted to take sign up as soon as possible because I have some routine visits for my pet coming up within the next 30 days. I received a call from a rep and they explained to me that routine visits are not covered and that I had to add those services at checkout....that I couldn't make that change now, had to wait for a year to make that change on my policy. If I would have know this I would have looked out for the option to add this via checkout but I wasn't aware this wasn't covered by default and the fact that I just signed up within the past week, you would think I could still modify my policy to now add those services instead of now having to wait a year to do so.
Insurer: Spot
By: Carlos Rodriguez
Pricing and options were great and…
Pricing and options were great and affordable.
Insurer: ASPCA
By: Amanda Minney
Waste of money- everything is a pre-existing condition
Every claim is denied based on a questionable claim that every condition is pre-existing. Dog had an ear infection before signing up, now every infection is considered pre-existing. Same with eye infections and stomach issues.
Insurer: Trupanion Canada
By: J
Easy to use
The sliding scale was great figuring out my specific financial choice
Insurer: Trupanion
By: Denise
Very good
Very good.Fast responding . Very professional. Thanks
Insurer: Lemonade
By: Marek
Terrible service
After over a year being insured with PetsBest, and a few trips to the vet for minor problems, I received very few reimbursements for my puppy’s health care and I feel like I’m throwing money out the window. Customer service is useless when reachable. Processing time is over a month to be told that everything that is happening to my dog is prior to signing the insurance policy. I took the insurance she wasn’t even a year old so I don’t see what can be prior existing conditions in my case. She is healthy just need vaccines, tick disease test and sometimes she hurts herself while playing. She is small and has a lot of energy so to me this is very normal. I’m not satisfied at all and after filing this last claim today, if service does not get better I’ll be looking for another insurance policy.
Insurer: Pets Best
By: Nicolas