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excellent customer service
excellent customer service
Insurer: Trupanion Canada
By:
My dogs are currently 12
My dogs are currently 12. I got Embrace policies for them as puppies, because I wanted them to have coverage when they were older. Embrace did allow me to see any vet and did pay the claims. If you are looking for pet insurance for a puppy, hoping it will carry protection when they are older, Embrace raised the cost of the policies such that it would cost $1,000+ more year to have pet insurance, on a max claim, than to not. I didn't catch this earlier, the higher premiums started when they were 9-10 but I didn't pause to do the math. I regret not going with a different pet insurance company from the start and want to warn others who are shopping for insurance for puppies. They told me it is not based on health conditions or claims- simply the age of the dog, breed of dog, and zip code. My recommendation shopping for pet insurance for a puppy is don't make my mistake- shop based on quotes for an older dog. There are other companies that offer reasonable plans for older dogs that, if I had gone with from the get go, I wouldn't have any concern of pre-existing conditions. Also, when Embrace offered the option of increasing the limits on the policy so that the high amount I was paying would make more sense (with a higher annual limit), pre-existing conditions would then be an issue. A customer service agent told me repeatedly that because my 12 year old dog had diarrhea as a puppy, which was cured with antibiotics, any disorder that could potentially have a symptom of diarrhea would not be covered- be wary of their interpretation/response to pre-existing conditions. What dog won't have diarrhea within it's lifetime?
Insurer: Embrace
By: Allie O
Easy Claim Submissions
Trupanion has a very easy claim submissions process and you're reimbursed quickly. They also answer questions quickly.
Insurer: Trupanion
By: Lee Ann
I was placed on hold for three days in…
I was placed on hold for three days in a row and held for an hour.
Insurer: ASPCA
By: sher pasquini
As a professional, I do not recommend HealthyPaws
I am an emergency veterinarian and as such, I know full well the benefits of a good pet insurance provider. I have also been a client of HealthyPaws for several years now. Recently, without any notice, my premiums increased by almost 50%. Only a few years prior, Washington fined this company and made it pay back $4.7 million in unauthorized charges. That alone should have been a red flag for me. I have never filed a claim and my dog has been otherwise healthy. The response of the company representative was cold, rude and otherwise unprofessional. Having dealt with other companies through work, I have seen the quality of care provided by HealthyPaws decline substantially. I will not be recommending them to my clients going forward.
Insurer: Healthy Paws
By: Chantelle Khambholja
Best pet insurance ever!
Beckett tore her ACL/CCL and required a very expensive surgery for repair. I submitted the invoices and my Vet submitted their clinical paperwork and her claim was paid within 10 days. I received email updates on my claim status as well as an email to check on how Beckett was doing post surgery.
Insurer: Healthy Paws
By: Karen
Very nice and easy to apply and…
Very nice and easy to apply and affordable! I want to thank you for the peace of mind this gives me! THANK YOU SO MUCH!
Insurer: ASPCA
By: Linda middleton
Healthy Paws offers peace of mind from financial worries
I've had Healthy Paws for 3 of my dogs and their customer service has been outstanding. Premiums aren't cheap but neither are the vet bills. It's good to know that when something happens to my dogs, I won't be stressed over the bills. Having to decide if it's financially feasible to get your dog the care it needs is a position that my pet insurance has eliminated. I don't ever want to be in a situation again of having to decide if I can afford the vet care in an emergency. Haven't had any problems with coverage as claims are quickly processed and reimbursements sent in a timely manner.
Insurer: Healthy Paws
By: Sharon
6 years of amazing customer service
Always great customer service
Insurer: Pets Best
By: Theresa Fox