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Great service, high cost.
All in all claims experience is fantastic. Cost is not. So, in response to your question, if your costs were more competitive, you might get a 10.
Insurer: Trupanion Canada
By:
Mixed feelings
Trupanion was a huge saving grace for the life of our dog. Unfortunately we lost her in February to cancer, but Trupanion allowed us to make decisions based on quality of life, not finances. I totaled our claims and they were over $75K throughout her life. Very easy to submit through clinics, and never had to worry about paying up front. I would have given 5 stars, but their monthly premium felt a bit like robbery. In the 9 years we had her, our monthly premium had increased over 250% by the end. Also, very distasteful at time of euthanasia. Trupanion had sent an email notifying that our policy had been cancelled and closed out (since my dog had passed away) before I had even left the vet clinic after losing her. It felt very heartless. As you progress with Trupanion you become trapped; either raise your deductible, pay the crazy monthly premium increases, or cancel insurance with pre-existing conditions for other providers. I have mixed feelings about Trupanion because they obviously saved us a ton of money, but their monthly premiums are more than my home insurance and feels like they are taking advantage of pet owners. It feels a bit irrelevant to claim that your monthly premiums don't increase based on your claims, but that they increase based on claims in your area. Therefore, my claims obviously contribute to claims in my area. It's actually infuriating how expensive these monthly premiums have become, and I know that many other Trupanion members are feeling very robbed by these premium increases yearly. It has caused me to shop around for my next pet, even though I had been with Trupanion for 9 years. EDIT: Continue to be disappointed with Trupanions stock response regarding their pricing when other providers have much lower premiums, covering the same advanced technology Trupanion claims drives their prices. They completely bypassed my feedback regarding their process when an animal is euthanized and focused solely on their stock response. I’m not sure why they offer to discuss their pricing when you will just be given the same response over and over.
Insurer: Trupanion Canada
By: Lindsay Johnson
Prompt claim review and payment
I appreciated the very prompt claim processing and payment after my dog was ill. I also received excellent customer service in ending the policy premium charges after my dog passed but before the claims had been processed.
Insurer: Pets Best
By: A
Pumpkin is a great insurance package
I am excited to keep our new dog protected. Although he has a pre-existing condition, I am comfortable that when other problems arise, I will have good support from Pumpkin. We also have the Preventive Essentials package which will give us support for vaccines, fecals, and his heartworm checks!
Insurer: Pumpkin
By: Valerie A Fadok
We were with another carrier and it…
We were with another carrier and it took months for reimbursement!! This was completed the same week!!
Insurer: Spot
By: Brendan Keating
I love this insurance
I love this insurance. They always help us so fast! And they let you know about the progress of your claim and keep their word. 90% covered every time. Love Trupanion!!!
Insurer: Trupanion
By: Guadalupe Josselin Sanchez Aya
Trupanion pet insurance is a great value.
I've had Trupanion insurance for Gunner for a number of years and it has paid off a number of times. I'd highly recommend it to pet owners
Insurer: Trupanion
By: William
Having insurance gives you peace of mind
I debated whether or not to get pet insurance. I paid quite a bit for two purebred Tonkinese cats and felt that I needed to provide the best care for them-so I invested in insurance. After researching companies, Pest Best seem to rise to the top. I am glad I made the investment. Pets Best helped to defray the costs of shots, deworming, spaying and neutering that are part of a new kittens life. In addition, I had some issues with the male becoming sick with a virus that added to the expense of the kittens. I was so glad that I had insurance to help with all of these expenses. The claims process was so easy. I like the way that they keep you posted on the progress of the claim. In addition, they inform you when your reimbursement check will be deposited in your bank account. I highly recommend them.
Insurer: Pets Best
By: Christine