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ABSOLUTE WORST CUSTOMER SERVICE…
ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER and WRONG INFORMATION PUT IN COMPUTER ON CLAIMS!!!! ALSO VERY SLOW CLAIMS. BAD BUSINESS!!!! I submitted a Claim for my Pup's Ear Infection for 8/26/21 it was miss-labled as behavior, and took forever to process, was told then it takes 45 days, at about the end of that time period, an E-mail came on a Monday Morning that you needed proof of payment, I immediately called my Veterinarian and they immediately sent in. On the next day/Tuesday Morning I received an e-mail due to lack of receipt of paid my cancel was denied and if I wanted to pursue I had to resubmit and start all over, back to the 45 days. You claimed you did not receive from my Veterinarian. NO ONE BOTHERED TO CALL MY VETERINARIAN OFFICE TO COMFIRM PAYMENT, A FAST PHONE CALL THAT WOULD HAVE SAVED YOUR COMPANY TIME AND EFFORT IN THE END AND IMMEDIATELY RESOLVED DONE - BUT NO!!!!! I asked for it to be escalated due to your taking YOUR 45 days, but giving us barely 24 hours to respond WHICH WE DID and saying not received. NO ONE WAS FRIENDLY OR HELPFUL, JUST TUFF LUCK START OVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am a Professional Dog Trainer and would NEVER refer you to my Veterinarians or Clients due to the crappy way I was treated, along with misinformation put on Claims by your people. AWFUL SERVICE!!!!! If you want a QUALITY Company go with Trupanion! Amazing Customer Service and Claim Service - As they say: "You get what you pay for!"
Insurer: Pets Best
By: Cindy C. Smith
Healthy Paws = Great Outcome
My old-lady dog recently had to spend 4 days at the veterinary ER hospital. This wasn't the first time Healthy Paws has earned my 5-star rating, but it's the time when I was most worried about my girl. It was a huge relief to tell the vets to do everything she needed to get better. Having Healthy Paws in my corner meant she could get the best care, not only the care I could afford on my own. She's home and recovering now, and Healthy Paws helped make that happen.
Insurer: Healthy Paws
By: Leslie W
Thank You, Healthy Paws, for Making Sure My Girl Got the Best Care
I've had Healthy Paws insurance from back when hardly any pet insurance existed and they've never failed me. My old-lady dog recently spent 4 days in the veterinary ER hospital. I was worried for her, but I never once had to worry about affording the best possible care for her, and that meant so much for both of us. Now she's home and recovering, and I couldn't be more thankful that I had Healthy Paws in our corner.
Insurer: Healthy Paws
By: Leslie
Claims Processed Sooo Fast
Claims are always processed within a few days of submission. Even when I had to open an appeal because a claim was initially declined (very rare) within a week the appeal was resolved and paid. Try getting that kind of service from human insurance! Also, new conditions don't seem to take any longer to process than on-going conditions. We couldn't be more satisfied with Trupanion.
Insurer: Trupanion
By: Elizabeth
Not sure
Not sure, but it seems to me if I have insurance for my pet, insurance should pay at the time. If I had money to pay out a few hundred dollars when I take pet to vet, I would not need insurance. I pay monthly payment on insurance and if my cat goes to vet I have to pay the bill and wait to get reimbursed. I am on SS, so if my cat gets sick and needs a vet and I don’t have money to pay, then my cat could die. Seems like if insurance premiums are paid and I need to take cat to the vet, that I should pay the small amount and vet gets paid by insurance. I should not have to turn over full amount for service and if had to put out few hundred dollars at the time of service, it would be imposssible.
Insurer: ASPCA
By: Lynda Kennedy
If you love your furbabies, you need to get them insured by Healthy Paws Pet Insurance
Healthy Paws Pet Insurance was the best decision and best investment I've made to provide care for my fur-babies. I am extremely pleased with Healthy Paws Pet Insurance: -excellent coverage -excellent customer service, -easy to file claims -quick claim processing -fast reimbursement via direct deposit. Please, if you have an animal companion, I implore you to investigate pet health insurance - and I think you'll agree that Healthy Paws Pet Insurance is the best choice. I strongly encourage you to get pet health insurance while your animal companion is young and healthy and has no pre-existing conditions. The older they get, the more difficult to get good coverage. When each of my dogs were young, I locked in 90% reimbursement with an annual deductible of $100 with no lifetime limits with healthy paws pet insurance, Each month, I paid the premium. I didn't have may claims for injuries or illness back them. But trust me, as your dog gets older, you will be thankful you have pet health insurance from them. Recently, one of my dogs had to go to the emergency clinic. It turned out he had a large tumor that needed to be removed and his intestines resected. A two week hospital stay, including surgery, diagnostics, cancer screenings and oncology treatments racked up $40,000 real quick. Want to know what was also real quick? Healthy Paws Pet Insurance. Want to know who is home with me bright-eyed and alert and playful? My dog. Thank you Healthy Paws Pet Insurance. Between our three dogs, Healthy Paws Pet Insurance has reimbursed probably $65,000. A price tag we couldn't afford without health insurance to insure that our furbabies received the healthcare they needed. Multiple times for each of these dogs, Healthy Paws Pet Insurance was the difference between euthanasia and having our furbabies continue you with us with a high quality of life.
Insurer: Healthy Paws
By: Daniel
My almost 3 year old Great Pyrenees was…
My almost 3 year old Great Pyrenees was out playing and injured her knee requiring an ACL surgery. Because we had our insurance policy we were able to afford the surgery and aftercare. Embrace has been great, all I did was send them our medical records and they mailed us a check within a few days! Great Experience!
Insurer: Embrace
By: Kristina Umbright
This insurance is very cost-effective…
This insurance is very cost-effective and customizable to what me and my pet need. Claims are processed quickly!
Insurer: ASPCA
By: Melody Campbell
Choose HealthyPaws , it’s a kind, thoughtful, efficient and very easy insurance company to work with.
I wish all insurance companies were this easy to work with! HealhyPaws was there when we needed them, with efficiency, speed, and surprisingly, such kindness! They genuinely care about our pets and their health, with supportive words and well wishes, I am pleased, and believe it is worth it.
Insurer: Healthy Paws
By: Lori
Super easy user experience and robust…
Super easy user experience and robust coverage!!
Insurer: Pumpkin
By: Katie B.