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We added Lily to our family in December…
We added Lily to our family in December 2019. We rescued her as a pup from texas and loved her the moment we saw pics of her. She was only a few months old when she started showing signs of pain /weakness in her back legs and was getting less interested in playing and even eating . We took her to our vet who ran some tests to rule out lyme disease and other possible issues. Perfect blood work, negative on the lyme disease. The next steps would be an x ray to check out her hips. We were saddened to hear she had a severe case of hip displasia in both back legs. Our vet didn't know we had insurance coverage and she was talking to us as though we would need to put her down because the costs are extensive and she would only get worse without surgery - even medication would only offer so much comfort. I can see how this can be the worst news a new pet owner can hear. She was only 5 months old after all. knowing we had the insurance, I called trupanion and asked some questions and can't tell you how caring the customer service advisors were and how much they really cared! We proceeded with surgery on both hips and Lily is doing so well today. She is running and playing and yes she has limitations BUT she has so much quality back from the surgery. Trupanion allowed us to focus on our pet and not on our finances. Thank you Trupanion for being there when we needed you!
Insurer: Trupanion Canada
By: Cathy
Not worth the stress
When I first signed up with Trupanion the representative was extremely nice. All the claims I have submitted have been denied. It is completely impossible to get a straight answer from a representative as to why the claims are denied. I would not recommend signing up for this insurance they claim to cover/help with your pets health but in fact EVERYTHING for them is denied.
Insurer: Trupanion
By: Carie Hernandez
Won't cover expense because 13 week old puppy doesn't have old enough dental records.
Enrolled our puppy before picking him up and brought him home. Took him to the Vet one week later for a checkup where they said he needed dental surgery. Trupanion won't cover the costs because they didn't have a baseline for an 8 week old puppy. Not worth the highest insurance rate I pay (higher than truck, house, life insurance etc). Will be canceled and cannot recommend
Insurer: Trupanion Canada
By: Pat Randall
Trupanion is amazing
Always fast very kind to talk to. Very informative and Always listens. Best insurance you can get.
Insurer: Trupanion Canada
By:
Trupanion - Your other companion.
Great response from Trupanion and great response time with no hassle. Absolutely recommend your company to anyone.
Insurer: Trupanion Canada
By:
The BEST Experience. The BEST Investment
I cannot thank-your company enough. You over delivered at every touchpoint for me during a very trying time. With all the new puppies around, I have been singing your praises to their owners. Thank-you. Thank-you. Thank-you.
Insurer: Trupanion Canada
By:
Thank you Trupanion
My beloved and cherished border collie, Finnuala, has had some very difficult health challenges in her short 8 years. She was diagnosed with Addison's disease at the age of 4, and then with lymphoma at the age of 7. Trupanion has covered more than $30,000.00 of her extensive and ongoing health care costs. I can't emphasize enough how thankful I am for Trupanion, and their exceptional and empathetic customer service.
Insurer: Trupanion Canada
By:
Such an easy claim experience!
So incredibly easy! I would highly recommend Trupanion!
Insurer: Trupanion Canada
By:
Responsive service.
Trupanion is fast to work and responsive to questions about claims. I always feel good knowing that I have the coverage and that my vet clinic will work with Trupanion to make sure claims are communicated clearly.
Insurer: Trupanion Canada
By:
None Better than Truoanion
I can’t say enough good things about Trupanion. Service is always as promised and reimbursements are timely.
Insurer: Trupanion Canada
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