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We love Embrace
We love Embrace. They send us the nicest notes. They're quick with refunds and just a great company overall. Thank you for setting the standard for what pet insurance and customer service should be. We appreciate you!
Insurer: Embrace
By: Amanda Thomas
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R
Useless customer service
Useless customer service. I pay for the preventative care on top of the accident /illness. Had a claim processed just fine a couple months ago. Had to have dental for my pet due to some gum issues which should have counted. I should’ve at least gotten $100 toward a cleaning at the with the preventative coverage. Whole claim was denied outright because I couldn’t produce medical records from YEARS before I got my pet. Calling customer service just got me a headache of a man who couldn’t remember the species of my pet or my name AND kept repeating the same reasoning over and over again despite any answer I gave him. Save your time and money.
Insurer: ASPCA
By: Amanda R