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out of 5

The rep that I spoke with was fairly new and was not as up to date on your contract as far as special rates for service dogs was concerned.

The rep that I spoke with was fairly new and was not as up to date on your contract as far as special rates for service dogs was concerned. I myself had contacted your office several years ago to inquire if there was any discount for service dogs and was told there was not. I then suggested that it might be a good idea to put one in. On this particular call, the representative said that one had been brought in about 5 years ago. Then when my dog had to have some surgery about a year ago, the animal hospital called your company to see if there was such a thing. They were informed that there was NOT such a thing in place. As a long time customer of your company I was quite perturbed to find out that there was such an option, but had not been informed of this. When I first took out the policy with your company over 8 years ago, I asked at the time if such an incentive was there for service dogs and told the person I was talking to that my dog was a service animal so that it would be on file for other needs. I think that I should have been given the discount as soon as it came into effect, and I am sure that there are many others in the same boat.

INSURER: Trupanion
POSTED: 07/11/2017
BY: John
BREED:
AGE OF PET: Over 11 years