The rep that I spoke with was fairly new and was not as up to date on your contract as far as special rates for service dogs was concerned.
The rep that I spoke with was fairly new and was not as up to date on your contract as far as special rates for service dogs was concerned. I myself had contacted your office several years ago to inquire if there was any discount for service dogs and was told there was not. I then suggested that it might be a good idea to put one in. On this particular call, the representative said that one had been brought in about 5 years ago. Then when my dog had to have some surgery about a year ago, the animal hospital called your company to see if there was such a thing. They were informed that there was NOT such a thing in place. As a long time customer of your company I was quite perturbed to find out that there was such an option, but had not been informed of this. When I first took out the policy with your company over 8 years ago, I asked at the time if such an incentive was there for service dogs and told the person I was talking to that my dog was a service animal so that it would be on file for other needs. I think that I should have been given the discount as soon as it came into effect, and I am sure that there are many others in the same boat.
- INSURER:
Trupanion
- POSTED: 07/11/2017
- BY: John
- BREED:
- AGE OF PET: Over 11 years
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The folks that I have talked to whenever I have a question are always very polite, courteous and helpful.
The folks that I have talked to whenever I have a question are always very polite, courteous and helpful.
- INSURER:
Trupanion
- POSTED: 07/11/2017
- BY: Shirley
- BREED:
- AGE OF PET: 0 - 3
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Well satisfied with plan coverage and CS.
Well satisfied with plan coverage and CS.
- INSURER:
Trupanion
- POSTED: 07/11/2017
- BY: Joe
- BREED:
- AGE OF PET: Over 11 years
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Take too long to pay a claim and look forreasons not to have to pay.
Take too long to pay a claim and look for
reasons not to have to pay.
- INSURER:
Trupanion
- POSTED: 07/11/2017
- BY: Phyllis
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Both times I called yesterday, the person who answered the phone was courteous, polite, and extremely helpful.
Both times I called yesterday, the person who answered the phone was courteous, polite, and extremely helpful. Thanks for the positive experiences!
- INSURER:
Trupanion
- POSTED: 07/11/2017
- BY: karla
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Benjamin was great answered all my questions and told everything will be taken care of.
Benjamin was great answered all my questions and told everything will be taken care of.
- INSURER:
Trupanion
- POSTED: 07/11/2017
- BY: MICHAEL
- BREED:
- AGE OF PET: 7 - 10
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I had a 10/10 experience.
I had a 10/10 experience. We had a year and a half puppy with lymphoma. I would be in $6,000 debt if it wasn't for trupanion. They were extremely helpful every step of the way.
- INSURER:
Trupanion
- POSTED: 07/11/2017
- BY: Katherine
- BREED:
- AGE OF PET: 0 - 3
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Perfect Very Happy Thanks...
Perfect very happy thanks
- INSURER:
Pets Best
- POSTED: 07/11/2017
- BY: Jill
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
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Petsbest Has Been Very Responsive...
Petsbest has been very responsive and quick to process my claims. I have told all the pet owners I know about PetsBest Insurance.
- INSURER:
Pets Best
- POSTED: 07/11/2017
- BY: Michelle
- BREED: Chinese Pug
- AGE OF PET: 7 - 10
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Yes
No