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10

out of 10

I love how helpful trupanion is and I loved the rep that I spoke with.

I love how helpful trupanion is and I loved the rep that I spoke with. She was extremely pleasant and took the time to connect with me and wish my dog the best!
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

Bad insurance plan - worst insurance I ever had.

Bad insurance plan - worst insurance I ever had.

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4

out of 10

Takes very long for a claim to come through

Takes very long for a claim to come through
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

I whish Trupanion could take a little more time to review claims like in my case my little one does not have any condition and because something happened one time long time ago, now its a PRE existing condition when this new thing has nothing to do with t

I whish Trupanion could take a little more time to review claims like in my case my little one does not have any condition and because something happened one time long time ago, now its a PRE existing condition when this new thing has nothing to do with t
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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2

out of 10

I'M TRYING TO GET CLAIMS FOR 2 CATS SETTLED.

I'M TRYING TO GET CLAIMS FOR 2 CATS SETTLED. MY VET SAID SHE SENT ALL THE INFO AS DID THE SPECIALIST. TRUPANION SAYS THEY NEED MORE INFO. TRUPANION WASTED TIME REACHING OUT TO VETS NEVER INVOLVED WITH THESE CATS. VERY DISAPPOINTED. THIS HAS NEVER HAPPEN
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET:

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10

out of 10

I called.

I called. Received the form within minutes. Once I got all the documents to you guys, I received notice within one day that my dogs surgery would be covered. I told your representative this as well but you have saved my dogs life. I would not have been ab

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10

out of 10

Since I began, Trupanion has improved and streamlined the process to submit claims online.

Since I began, Trupanion has improved and streamlined the process to submit claims online. It is so easy now and the process in general is smooth and quick! Wonderful customer service every time I call for anything! Great job everyone and thank you from m
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Siamese
  • AGE OF PET:

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10

out of 10

There is always a friendly and helpful person on the line at Trupanion.

There is always a friendly and helpful person on the line at Trupanion. Thank you!

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10

out of 10

I received an e-mail that said 21APR17 your payment was unable to be extracted.

I received an e-mail that said 21APR17 your payment was unable to be extracted. I checked the card the payment came out on and it went through. Called and the CSR said everything was up to date. Weird thing though, the message was in my junk e-mail and di

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10

out of 10

Nice to talk to someone who knew what sheWas talking about and who steered me in the right direction

Nice to talk to someone who knew what she Was talking about and who steered me in the right direction
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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