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For the price we pay, it would be nice if you covered at least some of the cost of consultation and examination fees

I have some concerns on the results of my conversation with George. He was super helpful but I am still not happy with the results of our conversation. If something appears to not make sense then it needs to be reviewed. I would be more than willing to discuss this further.

Very impressed with the coverage and expediency of claims processing! I'm spreading the word about this pet health insurance!

Very pleasant and happy phone reps that help you out and direct you with patience even if I ask 3-4 times. Thank you

Everyone has always been so incredibly nice, polite, and helpful anytime I have called customer service. The fact that they call my dog by name throughout the whole conversation and even as simple as saying they hope me and Dondi (my dog) have a great day, makes them stand out in the customer service world!

I am pleased to have Nationwide Insurance for my puppy, Olive. I adopted her from my friend in beginning of November and was recommended to have a pet insurance policy for emergency. I have applied for the Nationwide Insurance for Olive in December 25, 2016. The policy became effective on January 7, 2017. I am glad that I have purchased the Major-Medical Plan through Nationwide. On Friday, January 20, 2017, Olive jumped off the couch and sustained transverse fracture to left ulna and radius. I was not expecting such an Emergency like this and was not sure about how to claim or apply insurance through the vet. When I called the customer service, I was immediately informed on filing insurance claim and I was told that the claim will be reviewed within 15 days and the reimbursement will be sent within 30 days of the claim. I had to pay $325 for the splint at the time of treatment out of pocket on Friday and $2480 by using the Care Card for plate placement on Monday. The total amount minus $250 for deductible was approved and reimbursed within 11 days of filing the claim. One thing that I would love to see is the insurance coverage being approved first that way I do not have to pay upfront to risk me from getting into the financial jeopardy.

I am so pleased with this insurance! I no longer get so anxious (my pet still does!) when I have to take my pet to the vet! It was difficult finding a vet I trust and genuinely like. What a bonus he accepts this insurance! Thank you!

Very thankful that I had major medical coverage. Covered roughly 75% of the cost. Made decisions at the vet much easier knowing that I was going to be reimbursed. Turn around for payment needs to be quicker. Thank you

Very fast, and easy to understand what they do and don't cover.

Since I adopted my dog two years ago, we have had Penelope on this Pet Insurance combined with Banfield Pet Hospital's wellness plan. Getting the additional wellness prevention protection is completely worth it because of the overall savings. Best of all, I know that if something major happens, it won't put as much of a hole in our pockets while enduring the struggles of a sick, furry loved one.