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The 2 Stephanie's I worked with today…
The 2 Stephanie's I worked with today were very friendly!
Insurer: Prudent Pet
By: tawnyajacocksgmail.com
They are always speedy with claims …
They are always speedy with claims Appreciate them
Insurer: Embrace
By: Jean
This was my first time putting a claim…
This was my first time putting a claim through ~ was easy to navigate on the app . Had a full response within the week! Thank you
Insurer: Spot
By: DONNA
Your team members are always on top of…
Your team members are always on top of everything with all the answers. Much appreciated. Does not take but a few minutes to get CLEAR answers.
Insurer: MetLife
By: Phyllis Earley
Bailey Clair Claim
My claim for Bailey was processed at the veterinary clinic immediately which I appreciated
Insurer: Trupanion
By: Elaine
Not a cosmetic procedure!
My dog has a problem expressing her anal glands. We've been to the vet multiple times and will continue to do so on a regular basis. The Vet wrote a letter explaining that my dog has a medical condition and that this is NOT a cosmetic, elective procedure. Even after submitting that letter to MetLife, you continued to deny my claims.
Insurer: MetLife
By: Lynda Sorensen
Trupanion makes it easy
Trupanion makes it easy. After a covered veterinarian service, provide your pet's Trupaion number. Within minutes, Trupanion will notify your veterinarian office of the itemized amount they will cover and the amount you owe. Couldn't be easier! Even what seems like a simple ER visit can turn into an invoice of thousands of dollars. It's nice not to have to say we can't afford to save our beloved pet.
Insurer: Trupanion
By: Patriica
Excellent customer service, but lacking in transparency and goodwill.
I will say that the customer service reps are fantastic. I’ve never had a negative experience when I’ve had to call. With that being said, I’ve had to call them way more than I think is necessary. The turnaround times between filing a claim and receiving the money is ridiculous. I have waited months for my money before. If that’s how long it takes then you need to be transparent about it and not advertise on the app that it will take 3-5 days. I also have had issues with the insurance reps denying things that shouldn’t have been denied, things that were blatantly missed on the forms, and making up diagnoses for my dogs that weren’t present. For example, one of my dogs who has since passed was on comfort care for cancer and for AVN of the hip. They didn’t approve any of his treatments for pain because they put a blanket statement saying it was DJD which was a preexisting condition (which that dog had never gotten any treatment for, it was only one line one time on a SOAP note for a yearly exam). I also had many issues with them delaying payment claiming that my vet had never sent them SOAP notes despite them being faxed, emailed and called about several times. I now get my SOAP notes emailed to me to submit with the invoices because my vet was so frustrated with this company. There are times I’ve had no issues at all but the issues I’ve had have been really bad and I’ve called and had to use my mean voice on the phone (which I never enjoy doing). I get a really good discount through my work so I’ve stuck with them, but when I consistently feel like people are trying to play games with my money and my fur babies I spend a lot of time and energy fighting back. Not trying to be negative, but if this company hopes to improve, I want to give honest feedback on my experiences.
Insurer: MetLife
By: customer
Highly recommended!
Pumpkin Insurance has saved our family a lot of financial heartache. They were very quick with responses and understood what we were going through with our fur baby. I would highly recommend Pumpkin insurance to anyone looking to care for their babies
Insurer: Pumpkin
By: Ketha
The service and attendance in the…
The service and attendance in the claims, the answer soon to resolve the claims
Insurer: MetLife
By: Oscar