Same as always, a wonderful experience !
Same as always, a wonderful experience !!! Thank you all. I recommend you all the time.
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Over 8 years
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I called to check on the progress of my claim and someone was supposed to call me back and no one ever did
I called to check on the progress of my claim and someone was supposed to call me back and no one ever did
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Under a year
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You guys are awesome.
You guys are awesome. Thank you
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Under a year
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The lady I spoke with was very helpful and polite.
The lady I spoke with was very helpful and polite. She answered my questions promptly and efficiently. It was very nice to speak with such a kind and caring lady.
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Over 8 years
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Your reps are always helpful, kind & curious.
Your reps are always helpful, kind & curious.
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Over 8 years
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Great service.
Great service.I often disagree with your pre-existing condition exclusions. Had a puppy at 10 weeks. Signed him up right away. Took him in and he was itchy. Now whenever he has a skin problem, including a staph infection, when he obviously didn't have as a puppy, it's pre-existing. That's why I took Hercules off Trupanion because everything, you said, was pre-existing.
Other than that, service is good. And thank goodness now we can submit claims on line!!
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Over 8 years
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Reimbursement is taking longer than 2 weeks
Reimbursement is taking longer than 2 weeks
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: 1 - 8
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I have been Trupanion since October of 2006 and I have all my pets insured by them.
I have been Trupanion since October of 2006 and I have all my pets insured by them.
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Over 8 years
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Finding out that only part of 2 months worth of a prescription diet was covered was a bit disappointing.
Finding out that only part of 2 months worth of a prescription diet was covered was a bit disappointing. There are several conditions where diet trials of a few different foods are required before you can find one that works. The rep I spoke to didn't actually look to make sure I had used up my entire "budget " on prescription diets. He just stated that that was likely why my new prescription diet wasn't covered at all.
- INSURER:
Trupanion US
- POSTED: 08/30/2017
- BY:
- BREED:
- AGE OF PET: Under a year
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