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Amazing coverage, claim turn around and customer service. I always recommend Trupanion to my friends with "4 legged" family!

Very helpful and caring agents. Resolves problems/payments in a very timely manner

Always a pleasure dealing with Trupanion representatives.

Your prices have raised too much. Not too happy about that so not sure I would recommend Trupanion

I've always received prompt, courteous and caring service from everyone at Trupanion on the phone. I've also always received prompt payment on any claim. Thank you!

I have been a customer of Trupanion for about 6 years now. It wasn't until the past year that we really needed it, and I can't thank Trupanion enough for not only the coverage that they provide, but the service quality is excellent. The first time I contact Trupanion about a procedure I was surprised to reach a real person on a Sunday afternoon - and get a pre-approval within a few hours. Our pup has undergone several procedures and diagnostics since, and if it weren't for Trupanion, we would not only be agonizing over the stress and time consumed through the medical process, but also, the financial burden. Trupanion has allowed us to really focus on what the best solution is, without cost weighing on us. I recommend them to everyone I know that has, or is considering getting a pet.

I thought your staff were great. To have my questions answered quickly during a stressful time is greatly appreciated!

i ADOPTED A SHELTER ANIMAL. Because of the crowded nature of shelters, the likelihood of shelter animals having some preexisting condition is very high. So far, virtually every issue, from inappetance to sneezing seems to be disqualified as being related in some way to early diaherria symptoms. I question the value of this coverage for anyone adopting and giving the best possible care to a shelter animal. I will be interested to see if the latest expenses I am about to submit are also disqualified.

Kelcie was very pleasant and helpful. My low rating is not related to this incident, but simply due to my perception that customer service is no longer as outstanding as it was. Claims are no longer processed at the speed they once were, I find this disappointing and used to whole heartedly recommend Trupanion. I hope this improves.

Thanks to the representative for being very supportive when I called.