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Carmen the rep i spoke with did her best to find status of a 10+ day old claim -- but also help move forward pre-approval for surgery. Was very pleased with her effort and ability to provide me a timelime for when we'd hear back from Trupanion.

Everyone has being very helpful. No complaints.

I love Trupanion!!!

Every Time I've called, the representatives have been very helpful and understanding.

We have had Embrace for three of our dogs for a number of years and have always had very good experience with the handling of our claims. Claims are paid in a timely manner and most importantly they pay what they say will be paid.. Have not had to use Customer Service much but they have been great also when we did have to contact them.

Very satisfied customer! Claims are processed promptly and customer service always helpful and pleasant.

Both of Smokie’s claims were promised very fast. Thank you so - so much trupanion!

This company has been outstanding to me and my dog. I've never had pet insurance until my vet took one look at my dog during the new puppy wellness exam and said, "You have a very healthy, happy puppy. Congratulations. Now here's a brochure for a pet medical insurance company our clinic has had good experiences with." The vet handed me a brochure for Trupanion. I argued for a moment, "But why do I need medical insurance? My puppy is an Olde English Bulldogge... a crossbreed bulldog. They are much healthier than the traditional English bulldogs." My vet shook his head and replied, "Mixed breed or not, every new owner should highly consider medical insurance for their pets. Even for healthy new pups like yours." I begrudgingly took the Trupanion brochure, went home and began researching other pet medical insurance companies to make a well-informed choice. Trupanion consistently ranked in the top tier in my research. So I signed my puppy up. Less than a year later, that same pup fractured his elbow and required surgery from a specialist, and months of rehabilitation. I am forever grateful to that vet of mine, and Trupanion, because I would never have been able to afford such a shock to my finances. Unexpected pet medical emergencies happen, and I am financially prepared for the rare occurrence, but not for what turned out to be many months of rehabilitation because the surgery site would not heal properly and anti-inflammatory medications began causing serious GI upset. Trupanion had offered me a rider to my policy that I'm thankful I took. Because of it, I was able to afford to seek out Homeopathic pain management from another licensed vet, and different types of rehab that quickly gave my pup pain relief and swelling reduction. He is now 100% sound on that elbow. I would not have had the financial resources to continue trying to find alternative therapies that worked with great success for my dog without the aid of Trupanion insurance.

My experience with Trupanion has been smooth, quick and compassionate. I was able to take Joey to the ER and then the neurologist for an MRI, and tomorrow will be surgery on his cervical vertebrae due to a blown disc. Every step of the way, Trupanion’s customer care department was able to provide pre-approval and set up vet direct pay within minutes, which allowed our family to make the decisions that are best for Joey and allow the veterinarians to provide all the treatment necessary. Looking forward to a full recovery!

I called to cancel my pet insurance as I didn't need it any longer. I never did file a claim so I can't speak to that, but I have to say that every person I spoke with by phone was extremely friendly, knowledgeable and easy to understand, which is big