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I feel scammed
Our Dog speared herself with a branch and had to be taken in for stitches - since the wound was deep they also put a drain for the wound in that had to be removed in two to three days. I thought no problem we have pet insurance. However what isn’t advertised is that they don’t pay for the visit to the emergency vet that costs $200, they don’t pay sales tax- nor would they pay for the removal or the drain or the stitches removed . $1400 of expenses - they paid $300. Granted my deductible was $500. The idea of pet insurance sounds great - but would have been further ahead putting my 70 per month in a contingency account rather than throwing it away on pet insurance where they just look for excuses not to pay..
Insurer: Trupanion Canada
By: Susan
Slow and won't pay reimbursements
Extremely slow claims processing. Takes them 2 months and they re-categorize care conveniently to reduce their reimbursements. Even knowing the nature of insurance companies, these guys are CHEAP. Poor service. I will be switching as soon as my prepaid year is complete. Avoid this company.
Insurer: Pets Best
By: Andrew
Highly Recommend
So happy I purchased pet insurance. After our dog was hit by a car we had over $9000 in vet bills. Healthy Paws made it very easy to file claims and we were reimbursed in 3 days.
Insurer: Healthy Paws
By: Kim Herbert
Premium Increased by 50%
I really liked them despite slow claim processing time. Then my premium went up 50%!!! The only explanation they gave me was that my pups were a year older. Last year my premium only went up 16%. I haven’t even filed any major claims.
Insurer: Pets Best
By: Rahne VanDell
Highly Recommend!!!
Claims are very easy to file and reimbursement received within 3 days
Insurer: Healthy Paws
By: Kim
How Healthy Paws helped me...
I wanted to write a review for Healthy Paws because I wanted to support them as they have supported me through a tough time with my 6-year-old husky. I want to help other people trying to make the decision of whether or not to incur the monthly cost of pet insurance and then ultimately which one to choose. My husky recently had a bad battle with pneumonia and needed to be hospitalized for two nights to receive IV antibiotics and fluids, needed multiple x-rays, a “wash”, culture sample, and has been on antibiotics for a while now – this can all get very expensive very quickly. If I didn’t have pet insurance, I don’t know how I would have gotten through it financially – having pet insurance allowed me to make the right decisions and luckily, we caught things early. He’s doing much better now and hopefully on the tail end of this. Healthy Paws has an easy-to-use app to upload the receipts quickly, have very fast reimbursements, customer service has been great and I am so thankful for them. I even got a personalized note asking how he was doing after his battle with pneumonia – it wasn’t a templated email – it was a personal note specific to what he had gone through. That is the type of company I want to be a customer of and appreciate.
Insurer: Healthy Paws
By: Michael
How Healthy Paws helped me
I wanted to write a review for Healthy Paws because I wanted to support them as they have supported me through a tough time with my 6-year-old husky. I want to help other people trying to make the decision of whether or not to incur the monthly cost of pet insurance and then ultimately which one to choose. My husky recently had a bad battle with pneumonia and needed to be hospitalized for two nights to receive IV antibiotics and fluids, needed multiple x-rays, a “wash”, culture sample, and has been on antibiotics for a while now – this can all get very expensive very quickly. If I didn’t have pet insurance, I don’t know how I would have gotten through it financially – having pet insurance allowed me to make the right decisions and luckily, we caught things early. He’s doing much better now and hopefully on the tail end of this. Healthy Paws has an easy-to-use app to upload the receipts quickly, have very fast reimbursements, customer service has been great and I am so thankful for them. I even got a personalized note asking how he was doing after his battle with pneumonia – it wasn’t a templated email – it was a personal note specific to what he had gone through. That is the type of company I want to be a customer of and appreciate.
Insurer: Healthy Paws
By: Mike V.
Very slow
It's been over a month since I have submitted my claims and have not received any funds or itemized notification of coverage for the claims. Seems Pets Best wants their policy premiums paid promptly, but they do not seem to have any urgency to pay submitted claims out.
Insurer: Pets Best
By: Kenneth Hunt
Far exceeds my expectations...
After researching, and speaking with representatives, I was highly impressed with this company. Everything seems transparent and straight forward. I signed up with them and was able to get the waiting period waived by sending them a cancelation notice from the other insurer. I bought the Wellness package as well and my next week vet appointment for the annual exam is covered up to a certain amount. So far, I'm highly impressed. Customer service and email correspondence far exceeded my expectations. I think I found a good place.
Insurer: ManyPets
By: Brian Ferri