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Always a pleasure to speak with a member of the trupanion team.
Always a pleasure to speak with a member of the trupanion team. Very efficient service. Have been recommending Trupanion to friends for 9 years.
Insurer: Trupanion Canada
By:
Always get my concerns addressed in a timely professional manner.
Always get my concerns addressed in a timely, professional manner.
Insurer: Trupanion Canada
By:
Best pet insurance on the market hands down
Best pet insurance on the market hands down
Insurer: Trupanion Canada
By:
Easy to sign up
Easy to sign up
Insurer: Trupanion Canada
By:
Every time I call every person I have spoken to has always been helpful friendly and pleasant.
Every time I call every person I have spoken to has always been helpful, friendly and pleasant.
Insurer: Trupanion Canada
By:
Expensive and although my dog is 9 I have hardly used it.
Expensive and although my dog is 9, I have hardly used it. It would be better to put money in separate account for vet bills.
Insurer: Trupanion Canada
By:
good customer service
good customer service
Insurer: Trupanion Canada
By:
Super easy + honest company
Healthy Paws makes it so easy to file a claim and the turnaround time is so fast. I highly recommend them.
Insurer: Healthy Paws
By: Nancy
Very professional
Thus far the experience has been great. Amazing professionalism, packet arrived when they said it would.
Insurer: Spot
By: Cathy Marcum-Bright
Tedious Claims Process - Wont Cover Everything
The most unhelpful pet insurance company when your pet gets sick! I joined Healthy Paws in 2018 when my premiums were around $30 something and their claims process was much faster. This year, Nov 2021, I submitted a claim to get reimbursed for my dog's MRI procedure. I've been going back and forth via email and phone calls about missing medical records since we adopted him Dec 2017. After I thought i submitted most of our historical medical records, suddenly they closed my claim saying "Missing Medical records from all of your pet's veterinary visits prior to 04/2018. Missing Medical records from the enrollment exam between 2/10/2017 to 2/24/2018" First NOT one customer rep told me about this detail. Second, I told them numerous times that we don't have medical records for most of 2018 since he had no health issues during that time. On top of that, our premiums have increased by 20% each year. Healthy Paws makes it so difficult to get reimbursed and denies your claim for silly reasons like "we don't have enough medical records" dating back to caveman times! They love delaying payment and trying to find if your pet has a pre-existing condition! I'm beyond disappointed and frustrated with this company!!!
Insurer: Healthy Paws
By: Jennifer Lee