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7

out of 10

It Is Difficult To Correlate W…

It is difficult to correlate what I submit and what the EOB shows. Additionally, it is unclear to me as the submitter what needs a claim form with vet explanation and what does not.
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: American Cocker Spaniel
  • AGE OF PET:

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7

out of 10

All Shots Get Refunds…

All shots get refunds
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Chihuahua
  • AGE OF PET:

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7

out of 10

Please Be More Specific About …

Please be more specific about why claims are denied
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: Over 8 years

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7

out of 10

If I Heard One Word From You …

If I heard one word from you after I submitted the claim it would be a start. Its out if I need to get this survey about how you did when you didn"t. Sorry to sound snippy but I"m in the middle of a lot of stuff with my animal and it would"ve been great if you guys had been responsive. That"s sad and other times you have done a wonderful job! "
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Unknown / Mixed
  • AGE OF PET:

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7

out of 10

It Was Stated That The Claim W…

It was stated that the claim was denied because it was a preventable illness. It was a tic disease and we had been applying tic medicine to our dog, had him testing in October for his once yearly examination, and also get him a yearly lyme disease vaccine in October so it was up to date. So I could not have done more to prevent the dog from receiving this disease. If that is still the policy, that tic diseases are just not covered than it is what it is. However it is still upsetting to do everything you can to prevent it and still be told it was preventable.
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Bernese Mountain Dog
  • AGE OF PET: Over 8 years

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7

out of 10

It Would Have Been Nice To Hav…

It would have been nice to have someone tell me why my claim was denied instead of me having to figure it out myself
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Australian Shepherd
  • AGE OF PET: Over 8 years

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7

out of 10

No Comment…

no comment
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Siamese
  • AGE OF PET:

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7

out of 10

You Did A Very Quick Job. Way …

You did a very quick job. Way faster than your competitors. You communicated every step of the way. That the claimw were received. That the claims were being processed. That the claims were being denied. Too bad about the denial part.
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Pug
  • AGE OF PET:

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7

out of 10

Your Process Is A Bit Rigid. …

Your process is a bit rigid. I had no more claim forms" but I listed all the form responses on a sheet of paper in the order the form posted. It was faxed along with the Vet"s bill of services and it was rejected for lack of a "claim form". Your office has since sent pdf"s so I am stocked. Yet the slight delay when all the pertinent data was provided seemed petty."
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Samoyed
  • AGE OF PET:

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7

out of 10

I Had To Re-File A Claim Due T…

I had to re-file a claim due to the documentation being misread and questions not being asked. My original claim stated my other dog, not the one being having a claim filed for, had parasites. On this dogs documentation it stated that the other dog had parasites and that could be the cause of diarrhea and vomiting, but that was not the diagnosis. The diagnosis was unknown until further test results came back. Instead of PetsBest contacting me about this, they just denied the claim. The documentation clearly stated my other dog had parasite and this one did not. Regardless, I filed another claim explaining no diagnosis was found, and the claim was approved. It would have been quicker and more efficient to either call or email me with questions. Or even contacting my vet. Long story short, ask before denying if it is unclear.
  • INSURER: Pets Best
  • POSTED: 08/30/2017
  • BY:
  • BREED: Australian Shepherd-Miniature
  • AGE OF PET:

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