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Vet Bill processing
I uploaded copy of my vet bill and cy of paid receipt. I started receiving automated messages that more info was needed. Not clear what was needed. Since it was a holiday weekend, I waited and called today. Very helpful customer Rep checked it out and found it was already processed. Don’t know why I kept receiving the automated messages. There seems to be a glitch in your system. Always worked smoothly before
Insurer: Pets Best
By: Ilene
Always get my credit back
Always get my credit back. Have always taken care of both my pups.
Insurer: Spot
By: Vanessa Tosta
Quick and responsive claims
We have been using SPOT insurance for our dogs for the last year. Excellent service and fast reimbursements for our claims.
Insurer: Spot
By: mikeg
DO NOT USE FIGO PET INSURANCE
DO NOT USE FIGO PET INSURANCE. They have so many exclusions they basically pay for nothing. Do your research and choose a company that will actually reimburse you for common issues with your pet. I purchased for accidents and unexpected injuries and illnesses. Out of $4,500 in bills, they paid ZERO. Have tried to contact for clarification but have not been able to get anyone on the phone. I spent hours downloading and collecting all the information they requested. There are better companies out there. Do your research and don't waste your money.
Insurer: Figo
By: Lori
Ridiculous wait times, EVERY time
I regret choosing Pets Best, as issues that they have covered may now be seen as previous conditions when I change companies, but I am definitely changing companies. I have waited well over a month to receive a response to every claim I have submitted with the same apology email in between about unanticipated delays despite the same thing happening for over a year across several claims. Obviously the delay should be anticipated at this point. I’m changing companies as soon as the coverage period I’ve already paid for is up.
Insurer: Pets Best
By: Daisy
I haven't received no information on…
I haven't received no information on the insurance, no email nothing?
Insurer: ASPCA
By: Patricia E.
Phenomenal Service! Life Saver!
This insurance is top notch! I am so incredibly thankful to see a company stand by and perform as advertised. Because of Trupanion I was able to walk out with a peace of mind after having my cat treated from unforeseen illness. It’s hard to always plan for emergencies because life is hard enough, but because of this plan, it truly helped when I needed it most and the care in the follow up email was great!
Insurer: Trupanion
By: Ashley
You are good to work with.
You are good to work with.
Insurer: Trupanion
By:
You are thoughtful and kind in a hard situation
You are thoughtful and kind in a hard situation
Insurer: Trupanion
By:
Your staff are always knowledgeable and courteous and friendly making any reason to call a pleasant experience with your company!
Your staff are always knowledgeable and courteous and friendly, making any reason to call a pleasant experience with your company!!
Insurer: Trupanion
By: