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Great website
Great website, easy to navigate and add pet to policy.
Insurer: Nationwide
By: customer
VERY fast payment. Easy claim submittal
Easy claim submittal. VERY fast payment!!!
Insurer: Trupanion
By: Joni
Claim Submission Process
Claim submission process was pretty smooth. Would appreciate sending us the results of your processing the claim and coverage.
Insurer: Embrace
By: Mat Levine
Been with them for over 20 Years, they are that good
We've had them since it was VPI. Our first dog Maxie was covered from the day we brought her home until the day we lost her. Our latest babies have also been covered now for 11 years. I have to say while you pay increased amounts year over year as they get older, that is when the coverage pays back. One of my pups has had an infection, and now an injiry and both visits were 100% covered since she met her deductible for the year. This coverage really helps as they get older even up to their last day. I personally just always submit the receipts the same day as their visit, and processing is fast and well explained. As long as you do the paperwork it's super fast and easy. Thank you for helping keep out pet care costs down as they get older!
Insurer: Nationwide
By: Chris Colotti
BEST LEGIT PET INSURANCE
Legit. Easy to claim and I got my check within 15 days. Highly Recommended 👍😀
Insurer: Spot
By: Avis T.
Amazin customer service
Amazin customer service. Quick response. Kept up your end of the deal. I would recommend...I AM recommending Turpanion to everyone.
Insurer: Trupanion
By: Joe Sbardella
Rep being helpful explaining the plans
The rep answered all my question and was very helpful explaining everything.
Insurer: Nationwide
By: Jackie sweiss
Willow’s Homecoming: A Story of Trust, Tenderness, and True Support
When I first laid eyes on Willow, she was an 18-month-old Chiweenie—abandoned, uncertain, and weighing just 11.8 pounds. Her eyes held a quiet mix of fear and hope, and though she was apprehensive when I arrived to take her home, something in her spirit told me she was ready for a new beginning. The SPCA had spayed her while she was still in heat, which made her recovery a bit slower than usual. But I was there every step of the way, reassuring her that she was safe now. I took her to our trusted family vet—someone I’ve relied on for over 11 years—for a full wellness exam, suture removal, microchipping, and her leptospirosis vaccination. No hospital stays, no emergencies—just a gentle transition into a life she’d never known before. Willow didn’t just settle in—she flourished. With each passing day, she grew more confident, more playful, and more affectionate. She now weighs a healthy 17 pounds and greets each morning with excitement and joy. She knows she’s home. She knows she’s loved. Throughout this journey, Pets Best was there—not because of a crisis, but because they understand that every step in a pet’s life matters. Their claim process was smooth, transparent, and refreshingly human. I submitted everything from Willow’s initial vet visit, and they handled it with care and efficiency. It wasn’t just about reimbursement—it was about reassurance. Knowing I had their support allowed me to focus entirely on Willow’s comfort and transition. Pets Best didn’t just cover a claim—they helped affirm that Willow’s new life was off to the right start. Their compassion and professionalism made me feel like I wasn’t alone in this journey, and for that, I’m truly grateful. Today, Willow is thriving—chasing squirrels, curling up beside me after long shifts, and reminding me daily that love, patience, and a little help can transform a life. She’s not just a rescue. She’s family.
Great Service
I've been a customer for a few years. The service has always been very good. They are super responsive to any questions.
The enrolment experience was great
The enrolment experience was great! Clear and an easy step by step setup process! Thank you
Insurer: Trupanion Canada
By: Pete C