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Working With Amanda Mollo
Amanda was very pleasant and professional in out conversations. I had a number of questions during the phone conversation and afterward in e-mails. Amanda answered all my questions very completely and checked back to make sure that her answered fully addressed my questions. All-in-all a very positive experience.
Insurer: Fetch
By: Perry Young
Excellent service
Excellent service. Incredibly quick payment of claims. Easy to use.
Insurer: Trupanion
By: John N.
I have used this company for many…
I have used this company for many years. I also used another company previously with other pets so am familiar with insurance companies. You need to understand how they work or you could be upset. And for any orthopedic issue they want an initial exam by the vet indicating no hip or shoulder displasyia, etc. or any pre-existing conditions. Also, no allergies or will be considered pre-existing. Not like human insurance. Seems unfair. This is why I don’t adopt senior pets, unfortunately. 30 day waiting period and no pre-existing conditions. My insurance on my 2 dogs is significantly higher this year and they are only 10. I say this because my large dogs usually live till 14 years. I’ve had this insurance since adopting them at 2 years. I feel they are fair and the process is simple.
Insurer: Embrace
By: Judy Ostertag
Great Pet Insurance
So pleased with USAA Embrace Pet Insurance! I have a 3 month old puppy and the first few claims were processed so quickly and direct deposit showed up right away! Easy online submission of claims and great customer service!
Insurer: Embrace
By: Laurie Davies
Fetch is quick to process claims and…
Fetch is quick to process claims and customer service is always very quick, kind and helpful.
Insurer: Fetch
By: Erin Yang
pet insurance coverage for rescue dogs
I recently adopted my first rescue dog. And, as with all my previous dogs I have always purchased pet insurance for them. I was concerned that I might be denied because of the dog's age, 8.5 years old. I didn't get the exact coverage that I wanted, because of her age, but I did get coverage for all accidents and injuries, wellness prescriptions, dental, and some non-preexisting conditions.
Insurer: Nationwide
By: chadine ford
Well it sees like if the activity and…
Well it sees like if the activity and the customer priority put in the first within the which could make the services of the company be unique and creativity definetly the improvement could be seen rightly
Insurer: Trupanion
By: Mustapha Hamza
I have decided to leave Best Pets
I have decided to leave Best Pets due to a series of recurring issues that have been inconvenient and frustrating to deal with, especially considering the long-term impact on my pets’ health coverage. Lack of direct communication with claim handlers: In one case involving my dog, I had multiple vet visits and submitted a main claim with all bills. However, one invoice was left out and submitted later, after the claim was closed. It was then rejected as a duplicate. Despite multiple calls to explain the situation, I was never able to speak directly with the adjuster. Each time I spoke with a different representative, the information was not processed correctly, leading to wasted time and unnecessary frustration. Unnecessary automated responses: I repeatedly received system-generated messages requesting medical records, even though all required records had been uploaded to your platform with each claim. Excessive delays in processing claims: The only reimbursement I received took more than three months to process. Overall, I feel I have paid for a full year of coverage but received poor customer service, inefficient claim processing, and an automated system that creates more problems than it solves. Being forced to constantly call and explain the same situation to different representatives—without access to the person actually handling my claim—has made the process unnecessarily complicated. Unfortunately, this experience has not only caused me to lose confidence in your service but has also resulted in a permanent impact: any future insurer will now consider certain conditions as pre-existing and will never cover them again, despite the fact that I maintained and paid for coverage during this entire year. This is not a decision I take lightly, but I cannot justify continuing with a provider whose processes and communication barriers ultimately harm the very purpose of having pet insurance. Sincerely,
Insurer: Pets Best
By: Patricia Martinez Cue
Love PetEmbrace!
we have had PetEmbrace for about 10 years now and have always been great, customer service friendly, and responsive. We love this insurance for out pets and would highly recommend.
Insurer: Embrace
By: Anthony Reyna
My agent was extremely knowledgeable
My agent was extremely knowledgeable, understands the system and the plans and was able to answer all my questions very quickly. Although I was having issues with my plan online - she was able to quickly help me. It was a refreshing experience in customer service.
Insurer: Nationwide
By: Jennifer