Very comforting during a tough time.
My dog passed away in April and I couldnât bring myself to look at the invoices from the months we tried to save her. But when I finally did I called and someone talked me through submitting all those invoices. She was very helpful and it was nice to have someone to talk to while I was going through the process.
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Excellent customer service easy claim process payments received promptly overall great company!
Excellent customer service, easy claim process, payments received promptly, overall great company!
- INSURER:
Trupanion
- POSTED: 07/07/2022
- BY: Elisa
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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I love Trupanion- Grandma to my sons Lab
I am extremely pleased with everyone of your employees- They are efficient, kind. And have really helped me with ALL matters.
- INSURER:
Trupanion
- POSTED: 07/07/2022
- BY: Jordan
- BREED:
- AGE OF PET: 0 - 3
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I had a question regarding billing and I received the answer I needed.
I had a question regarding billing and I received the answer I needed. She was very friendly and I could hear a smile in her voice. Thank you very much.
- INSURER:
Trupanion
- POSTED: 07/07/2022
- BY: Margaret
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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We filed our claims and they were paid in a very very timely manner.
We filed our claims and they were paid in a very, very timely manner. We were extremely pleased. During a difficult time, it was a great experience.
- INSURER:
Trupanion
- POSTED: 07/07/2022
- BY: Doriann
- BREED:
- AGE OF PET: 0 - 3
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Excellent customer service easy claim process payments received promptly overall great company!
Excellent customer service, easy claim process, payments received promptly, overall great company!
- INSURER:
Trupanion
- POSTED: 07/07/2022
- BY: Elisa
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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This review is for ADAM ALTMAN
This review is for ADAM ALTMAN specifically, not for Fetch's over all service which has been disappointing concerning my newest policy *handling. [*A claim submitted for services in May/22 had been linked/matched IN ERROR by your system with my OLD policy which I had hastily cancelled in Feb/22. After that happened, I called Customer Service and an agent successfully transferred the claim to my NEW correct policy. However, over this last long weekend, I saw a notification that my policy, which had an active claim under review, was cancelled! I did not receive any email about this, however....and my Active Claim information which had previously appeared and which I had been following, had completely disappeared.] I phoned Customer Service and ADAM ALTMAN responded with excellent assistance in correcting this error on Fetch's part and stayed on the line with me to ensure everything appeared to be successfully rectified. He even called me back twice, immediately, at the start of our call(s) when 2 separate calls dropped off! Many thanks to you, Adam! I know you will keep up such good service for all who contact you for assistance!
- INSURER:
Fetch
- POSTED: 07/06/2022
- BY: Judy
- BREED:
- AGE OF PET: 0 - 3
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This review is for ADAM ALTMAN
This review is for ADAM ALTMAN specifically, not for Fetch's over all service which has been disappointing concerning my newest policy *handling. [*A claim submitted for services in May/22 had been linked/matched IN ERROR by your system with my OLD policy which I had hastily cancelled in Feb/22. After that happened, I called Customer Service and an agent successfully transferred the claim to my NEW correct policy. However, over this last long weekend, I saw a notification that my policy, which had an active claim under review, was cancelled! I did not receive any email about this, however....and my Active Claim information which had previously appeared and which I had been following, had completely disappeared.] I phoned Customer Service and ADAM ALTMAN responded with excellent assistance in correcting this error on Fetch's part and stayed on the line with me to ensure everything appeared to be successfully rectified. He even called me back twice, immediately, at the start of our call(s) when 2 separate calls dropped off! Many thanks to you, Adam! I know you will keep up such good service for all who contact you for assistance!
- INSURER:
Fetch Canada
- POSTED: 07/06/2022
- BY: Judy
- BREED:
- AGE OF PET: 0 - 3
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Very fast and easy to get money back
Being that I had never heard of this company before, I was a little skeptical, but I am impressed by how fast and easy it was to both submit a claim and get money back. A very friendly customer service agent reached out to me right away, as there was some info missing from my claim, and I received money back within a few days. A breath of fresh air, especially compared with my old insurance provider. Definitely recommended.
- INSURER:
PHI Direct
- POSTED: 07/06/2022
- BY: Lilia
- BREED: Labrador Retriever Mix
- AGE OF PET: 7 - 10
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