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If there were an option to put zero…
If there were an option to put zero stars I would. Poor customer service and denial of all claims is the standard for this company. My dog had to have a surgery and then a follow up. Then another issue arose. We received a $9 reimbursement on over $3000 in medical bills. And when we questioned the low amount sent to us the person on the phone said we hadn’t met the deductible! When we requested to cancel the policy the person on the phone became rude and hung up on me in the middle of my conversation. Do not buy insurance from these people they are only interested in collecting premiums and refusing to pay any claims
Insurer: Spot
By: Fred Soutter
Very good customer service
Stefanie was so nice and helpful. She took the time to let me know the coverage and answered all the questions I had. Getting a quote, information and setting up policy was easy.
Insurer: Prudent Pet
By: Cherie B.
It was smooth and easy to understand…
It was smooth and easy to understand and to apply.
Insurer: Nationwide
By: customer
Extremely poor coverage and vague…
Extremely poor coverage and vague descriptions of coverage and services. My daughter’s cat recently had surgery for a serious condition amounting to $7000. Her policy with ASPCA did not cover anything! Their reasoning was pre-existing condition and uncurable condition. Neither of which was stated in their policies. I believe that this insurance is a scam! If it is associated with the ASPCA organization, I would never give my money to their organization. Horrible!
Insurer: ASPCA
By: Debby Widolf
Switched our corgi, Pickle, to Fetch last spring after the old insurer
Switched our corgi, Pickle, to Fetch last spring after the old insurer bumped rates yet again. Claims process feels sane—three cuts from a squirrel-chasing episode reimbursed in nine days. Website’s still glitchy (had to re-enter his birthdate twice), and the fine print is… well, print. But the humans on chat were warm, and Pickle’s stitches are now just a funny story. So far, solid, not dazzling; keeping the fourth star.
Insurer: Fetch
By: James Carlson
Bobby was very helpful setting up our dog's insurance
Bobby was very helpful getting our 3 dogs the best coverage for our needs. Looking forward to being covered when the vet bills come up.
Insurer: Prudent Pet
By: John
BEHR and I love Embrace Pet Insurance
BEHR and I love Embrace Pet Insurance. Filing a claim is effortless and quick. And we love everyone working at the Animal Eye Guys in Coral Springs. We feel like family. They all truly love working with animals.
Insurer: Embrace
By: bill rouse
Fetch has been a lifesaver..
Fetch has been a lifesaver, literally, for my baby girl Rorschach. Anytime I needed help, Fetch has been there to answer questions, help with claims and even calm my nerves. Today Carey helped me with an issue so quickly and professionally while still reassuring me that Fetch is there to help. I've already recommended Fetch to family members, and I'll keep it up!
Insurer: Fetch
By: Robyn Olson
Amazing customer service!
Amazing insurance, amazing customer service! Carey was super helpful with a billing issue I had! I refer Fetch to everyone!
Insurer: Fetch
By: Mads
Best Customer Service Ever!
I had such a wonderful experience working with AMANDA MELLO! This was my first time looking for pet insurance for my new kitten, and she made the whole process so easy and stress-free. She patiently explained my options, answered all my questions, and helped me choose the best plan for my kitty’s needs. Her friendly and caring attitude really made me feel supported. I truly appreciate her help and would highly recommend her to anyone!
Insurer: Fetch
By: Jady LI