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The rep. was fine but you need to empower them to take & resolve minor appeals. It is embarrassing to have to repeatedly ask very busy veterinarians to call or write justifications for their orders. It is the single reason none of my friends will get pet insurance. Their experience, and to a degree mine, is that the inevitable hassle is not worth their time.

Trupanion is the best vision my family made to protect our pets health care needs. In time of severe illness Trupanion made it possible for our dog to receive the very best care and not to put a huge financial strain on our budget. I recommend everyone I speak with to call Trupanion. It's the best insurance on the market.

I used to always give 9's and 10's for everything. Trupanion has gone down in their processing time from 1-2 days to now 5 weeks. Chantal was as helpful as she could be, but was very limited on what she could say. As I have stated before, your EOBs leave a lot to be desired. As a former claims specialist for a large insurance company, I know you can do better.

Very helpful and was able to answer all my questions. Never experienced a problem with Trupanion. Due to my pet's surgeries they have been a lifesaver. I want my pet to have the best care available and with Trupanion that is possible. Reasonable rates which you can adjust to what you can afford. Worth every penny.

I've been with Trupanion since Nico was 1 year old he will be 6 in March ...They care about my dog and cat and they take care of business thank you

Call wait time was unusually long. Never experienced call wait times with Trupanion before.

We haven't had many occasions to contact Trupanion but we have always been very pleased with the service when we have had a question. Camille did an excellent job of helping us this time. She was friendly, attentive and worked hard to get us an answer to a question we had about our billing. It was a pleasure dealing with her.

It's been 10 years since we had pet insurance and at that time, had another carrier. Cannot believe how quickly they followed up on our first claim. Especially surprised considering our vet visit was 12/21 and our vet sent in the claim. We received an email notification regarding reimbursement 12/28. Had issues logging in to see the results since could not remember password. Agent reset by phone and answered all questions that I had. Even though we're on the west coast, their customer service hours are convenient 8:30 am to 8:00 pm EST.

I am forever grateful to the older woman that sat next to me that day at our Vet's office and said, "Oh a new puppy! You better get insurance! Puppies eat everything!!!" I remember thinking to myself what a silly notion "dog insurance" would be, and then I thought about it again. My family needs medical insurance so wouldn't it be a good idea to have it for our new puppy? Thank GOD we found Embrace! Gus is a PWD that makes fairly poor choices when left to his own devices. On top of eating things that no human would ever think about eating, he has Addison's Disease (which requires special food and a monthly shot), he's been diagnosed with skin cancer and has undergone radiation treatments to get rid of it in the short term, and he's had two surgeries to remove some of the "poor choices" he's made. Those on top of all the other shots, treatments for allergies and just being a "dog", well, I can attest that we have literally saved a college tuition because we HAD Embrace! It's because we had insurance that he is still with us today. Had we not had the insurance, we would have NEVER been able to do the treatments, shots and surgeries required to keep this silly little PWD alive and with us today. With his track record, we know that we will be back at the Vet with another issue, but at least I know that we are covered when they happen and for that we are forever grateful!

Recently my dog had a surgery to repair torn ACL. Healthy Paws covered 90% of her surgery cost within two weeks of submitting the claim. I am extremely happy with their service and would highly recommend them to anyone who is looking for pet insurance.