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Very personable, pleasant, caring.

Processing claims seems a little slow but overall very happy!

Speedy service and fair claim reimbursement. A solid company!

My vet submits claims for me from their office. They are very prompt doing that and Pets Best is likewise prompt.

claim was submitted by my veterinarian and payment was direct deposited into my bank account within a couple of days. I'm very satisfied.

I advise everyone to get insurance because you never want to be in a situation where you can't afford to pay for unexpected injuries or problems your pet might have. Our pets are like our children, we can't just put them to sleep because we can't afford a surgery or treatment to save their life.

Our dog, Sophie, was "porcupined" while we were at our cottage in Canada. Fortunately, we already have a local vet there so I contacted them and they had us bring her in right away. They took good care of her and when we got home two days later, I submitted the claim. I checked on the claim after the weekend and was surprised that it was being processed. This was our first time submitting a claim so I didn't know what to expect. Very pleased with the entire process. Thanks!

Our little boy had sudden retinal detachment in both eyes that Pet's Best would not cover because it happened too close to when we switched our pet's insurance over to Pet's Best. We lost the dog we knew and loved when he went instantly blind within a few minutes and he became scared to walk or hike with us. We did the surgery in only one eye because that was all we could afford without the insurance coverage. The surgery was successful, but several months later his only good eye's cornea became infected due to a scratch and resulted in a corneal ulcer. Pet's best has covered all of the care with the cornea quickly so I can pay my resulting credit card bills when they come due. Although he has now lost most of the sight in the good eye due to the ulcer, he is still able to see a small amount. Without the insurance coverage paying for the care of the ulcer, the money we spent on the surgery and the continued care needed to keep the cornea healthy and healing would have cost him his eyesight again and more than likely the depression over his loss of sight would have taken him too early in life.

I have looked at other insurance plans and I think Nationwide has the best. They have my house and vehicle policies for the last 25 years and have done a great job. I took a chance to insure my pet and they have fulfilled my expectations.

Our dog had a lipoma removed from his left rear hock, along with several small fatty masses from his eyelids. Fortunately all were benign! After subtracting our annual deductible, our insurance paid 93% of the claim amount! We are delighted that the only part that wasn't covered was a coincidental tooth cleaning which we knew would be excluded under the policy terms. We are very satisfied customers and have peace of mind knowing our companions are covered.