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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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MetLife coverage for my pets has been…
MetLife coverage for my pets has been very good.
Insurer: MetLife
By: TKB
Quick turnaround time for claims and…
Quick turnaround time for claims and fast settlements. Pumpkin has been very fair to us. We are very satisfied.
Insurer: Pumpkin
By: Joseph Ansman
Was hard to confirm if I was approved…
Was hard to confirm if I was approved or denied for insurance.
Insurer: Nationwide
By: customer
Love Pets Best
My claims experience with Pets Best has been awesome. They keep me informed of their progress and my reimbursement is directly deposited into my bank account!
PetsBest Claim
Easiest insurance claim ever. Take a picture of your receipt you will be paid in a week.
Rudeness/ the cost upfront
When I first called in and a gentleman answered, I asked them was there anyway that he could waive the $25 for the first time he told me no didn’t even explain why he was snippy and the fact that you have to spend $25 is absolutely ridiculous so I’m going to be canceling And I found another company that would wave the set up fee for me and they are a lot nicer. The only reason I was asking is because I’m fighting cancer and that alone is expensive.
Insurer: Embrace
By: Heather Criswell
Easy process for reimbursement
Luna broke her canin teeth after joining Pumpkin three months. The reimbursement process was pretty straightforward and quick. I just need to upload medical records and receipts. After couple weeks the case was approved and the reimbursement was deposited into my account. I also made a few calls during the process, all the representatives were very friendly and helpful. Highly recommend.
Insurer: Pumpkin
By: Elisha
Way better than my last pet insurance
I have had nothing but great experiences and definitely feel like I get my moneys worth.
Insurer: MetLife
By: abbyS
Easy to complete online forms for…
Easy to complete online forms for reimbursement. Also, it is very easy to track the process of your reimbursement.
Insurer: Spot
By: Seamus
Really Terrible Customer Service...
We were Trupanion customers for 8 years and paid thousands of dollars without ever making a claim. However, when our credit card expired (as they do, after 8 years!!) and we missed a few payments they cancelled our $155 monthly plan and wanted 2.5x more ($380/mo) to reactivate it! To their credit, they did a good job trying to reach out before the cancellation, but unfortunately the email on file was also outdated. When I contacted customer service their "hands were tied" and the reps had no ability to customize my new quote to match my old payment. I would have been okay with a small rise in payment as I didn't catch the lack of payment fast enough, but a 250% increase is just insane. Buyer Beware: You can NOT set it and forget it with this company - dogs live a long time and they will cancel you and charge you an exorbitant amount if you want to continue with their services!
Insurer: Trupanion
By: Olivia Scott