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Hope the process of the claim can be quicker.

You guys are awesome. It is easy to file claims and you are prompt in replying receipt of claim and sending reimbursement checks. My dog is in good hands!

Unfortunately pet parents need to get copies of their pets medical record especially if they have insurance. I took Oliver to Blue Pearl for right front and left rear lameness. Somehow the diagnosis wound up as gastroenteritis and diarrhea. When his problem did not resolve I took him to my vet for the SAME problem which she accurately noted but with the inaccurate info that Blue Pearl listed it seems as if it was a different problem. Kathleen is helping me to resolve this via an appeal.

I love how friendly your customer service people always are no matter what the issue is. I also admire the kindness the organization is not just about animals but the owners too. Keep up the good work.

Customer service at Trupanion is outstanding, always available and ready to help

Service is competent, communicative and compassionate.

The lack of wellness coverage and the fact that office calls are not covered even after the deductible is met is why I would hesitate to recommend.

Trupanion is the great they was there and help me with my bill , didn't give hard time and pay the 90% early for my dog surgery, thank you so much for everything

Trupanion has been a blessing. I am so grateful that I had the coverage.

Because I am known as the dog lady I am always asked and have always recommended this insurance. However in light of the recent holdup of my dog Callie's 1/30 claim due to the request of all of her medical records , I will also hold back on recommendations. Understandably , as dogs become seniors they unfortunately will get illness . It is often costly and can burden the company that wants to profit. Having 4 dogs insured and 2 are young and healthy thank god , there is profit. I would hate to think after years of paying monthly for years when they reach their golden years this scrutiny will begin.