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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

TTA surgery for cruciate repair

We insure two dogs with Trupanion, One never seems to need to see a vet while the other one has had claims for various injuries, ingestion of a foreign object, urinary tract infection etc.Recently and most costly was a TTA surgery to repair a torn cruciate ligament - total cost close to $5,000. Lucky for us we chose 90% coverage when we chose her policy.

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10

out of 10

Outstanding

Yes! I initially had to meet a $500.00 deductible amount for costs for the same illness. But since then "Trupanion" has continued to pay 90% of my vet costs & medications without question, saving me Hundreds of dollars over the past 2 years. Happy to say my buddy is doing very well and reducing both his medications and his vet visits. Thank you "Trupanion" My last pet insurance (for another dog) paid me a total of $1,750.00 back for costs of $8,5oo.00

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8

out of 10

good experience

They were very on the ball in letting us know where the process was at; always reminding us they were working on it and letting us know the moment it was completed

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10

out of 10

Great customer service

I was very pleased with my first claim experience with Trupanion. I bought the policy in January and had a $1400+ bill in May for papilloma virus. The claim was processed quickly, and payment arrived quickly too. The adjuster initially interpreted the invoice/medical records to reflect two conditions and thus applied two deductibles. I called and was told to have my vet email the appeals department to clarify that only one condition was diagnosed. The appeal process took a little longer than the initial claims process, but less time than was advertised. Trupanion incorporated the new information and reimbursed me for the second deductible. My vet's note also included a new, younger estimate of my dog's age, which Trupanion changed for me, which lowered my monthly premium. As a health care provider, I appreciate that Trupanion trusted my vet's judgment and treatment without question. All in all, it was an excellent experience and money well spent.

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10

out of 10

Excellent Service

My claims were submitted automatically by the Receptionist at my Vet's office, and within 24 hours I received an email notice that it was being processed. When I called them with a question, the staff member was quick, cheerful, and inquired about my let's well-being. I have nothing but positive things to say about Trupanion.
  • INSURER: Trupanion Canada
  • POSTED: 05/09/2019
  • BY:
  • BREED: Siberian Husky
  • AGE OF PET: Under a year

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10

out of 10

great

My beautiful dog Ripley was diagnosed with an adrenal tumor, after 14 days of getting her stable an adrenalectomy was done. Having Trupanion insurance made it easy for us to decide what was best for Ripley and not base our decision on finances.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: Over 8 years

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10

out of 10

Excellent Service

We had Teddy tested for allergies and found he is allergic to grass and weeds. He will have to take allergens for 3 to 5 years to cure him of his condition . We submitted Teddy's claim for the testing, which was $964.00 to Trupanion and had a cheque within 2 weeks for 90% of our claim. Plus Trupanion is paying for his ongoing meds. Trupanion notified us by email as to status of our claim. We could not be more satisfied with Trupanion service.

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10

out of 10

Outstanding

When I contemplated buying pet insurance for my Diesel, I wasn't sure I would ever had to use it. I have to say......I will never have another pet without the security of pet insurance. My Diesel suffered a FCE or spinal stroke and we had no idea what treatment he would receive, how long the treatment would last, if it would be successful and last but not least how much it would all cost. I am so very happy with Trupanion's customer service and speedy reimbursement. From the moment I first called customer service for advice, to the filing of my claims it has taken a large portion of the stress out of a horrible situation. I am happy to report that my Diesel is now able to stand and walk and has made a remarkable recovery. Since the incident my father has insured his dog with Trupanion and I have suggested it to many of my pet owning friends and family
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: 1 - 8

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9

out of 10

MATCH MADE IN HEAVEN

My family and I decided to help the local animal shelter by adopting two of their dogs. First came Frankie, who was 4-months at the time (hound mix) and then came Nacho (a pug mix) who was 1-2 years at the time. I never gave it a thought into buying health insurance until my local vet try to sell me one. When I read the brochure it didn't impress me much and I decided to do a google search. After much research and review at settled at TRUEPANION and what a wonderful match. Not only did it fit my budget but my needs. A couple of months later, our Frankie started limping and he was diagnosed with a torn knee ligament and had his first orthopedic surgery. A year later he had a luxating patella and another torn knee ligament on the opposite leg. What a journey and one that I couldn't have done myself as I was not only in panic mode every time but financially it would haven't been possible without TRUEPANION. Life happens and being parent is sure a learning curve. This year our pug-mixed was diagnosed with an enlarged heart and other digestive disorders and again TRUEPANION was there supporting us from day 1. As an animal guardian, it is my moral responsibility to take care of my dogs and by being vigilant about their diets, lifestyle, health screens, etc....that contribute to an overall wellness. I can't even imagine to put down a healthy and lovable animal because of money or worst for the mistakes one takes as an animal guardian (again the learning curve). My TRUEPANION experience has been stellar from friendly and supportive service over the phone (yes there has been times when I have called with a broken voice) to timely refunds. I wished my human insurance will work like TRUEPANION where the well-being of the pet is the priority while meeting the needs of the animal guardian. I am very thankful for every minute a TRUEPANION staff member has taken whether to take my call, fill out my form, process my refund check, or call to follow. But what I love the most about this relationship with TRUEPANION, is my ability to provide the best care to my two little angels and for that I will forever be grateful.

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1

out of 10

Trupanion is a Racquet

Within a month of enrolling with Trupanion my border collie suffered a knee injury after she tripped on uneven ground in our backyard and began limping. My veterinarian diagnosed her injury as CCL strain or partial tear. I got the ball rolling with Trupanion to obtain TPLO surgery pre-approval and was very satisfied with the helpfulness of the representatives that I talked to. However I was not pleased with the outcome of the pre-approval when my claim was denied. It was on the basis that CCL injuries are considered an "illness" rather than an "injury" and at the time we submitted the claim, my dog was not yet past the illness coverage waiting period of 30 days. I read my policy and understand the waiting periods, but what I don't understand is why my dog's knee INJURY was considered an illness. Upon asking for clarification from Trupanion on illness vs. injury I was told that an injury is caused by an accident while an illness is not caused by an accident. I then asked what is considered an accident. Per Trupanion "To clarify the difference between an accident and an illness, an example of an accident would be something like a pet spraining a leg jumping off a table as opposed to an illness like the animal developing a bacterial infection" Based on the fact that my dog's injury was indeed the result of an accident, my vet and I worked together to explain to appeal the denial. This process took several months (of which I was paying the monthly premium), and it was denied for a second time. I am so thoroughly disappointed with Trupanion and how they could deny the evidence and testimony given by my vet. I can't stand by a company who claims to be in the best interest of pets and yet finds a way around actually helping them. I understand that in some situations people can truly benefit from insurance, but in our experience Trupanion was a complete waste of our time and money.

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