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good customer service

Took about a week, but Trupanion paid out as advertised. I like that there is no vet schedule. I live in Dallas, and vet care can be expensive. The 90% payment is amazing. Much better than VPI.

fast payment right after I filed my claim

I started insuring my adult dog Parker ~8 months ago after adopting him from a shelter. Unfortunately he injured his knee while playing at the park and required an expensive orthopedic surgery! Western Veterinary Specialists submitted a pre-approval form and we received the result within a day or two that everything would be covered! Parker had surgery soon after and Trupanion reimbursed the hospital so I wouldn't have to pay the whole bill up front. I've had to purchase some follow up medication from my family veterinarian and I received approval for that quickly as well. Thank you Trupanion for pushing everything through so quickly so that I wouldn't have to worry about the stress of making phone calls, etc while dealing with the already stressful situation of a large dog having orthopedic surgery.

Trupanion is fair and quick with their reimbursements. The process is very easy.

Excellent Company!

My dog recently had to have some dental work done and wasn't sure what would be covered. I was pleasantly surprised. My vet submitted the claim for me late afternoon and I had an email 2 hours later confirming would would be covered. I got the cheque in 4 business days.

What a great experience and customer service throughout our process of healing our dog!!!!

Bladder Infection

I have to say Trupanion has been one of the best insurance places to deal with. Everyone is so friendly and they are very caring understanding and service is A+. I am so happy I have my companions enrolled with them.