Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,691 total
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Disappointment ..
Their customer service agents are horrible. They wanted all this medical history for a $16 supplement.. they eventually paid me for all of the submissions but when your dog is having liver issues and your vet said they might not make it, the last thing you want to do is argue with Healthy Paws. One agent, Ron, said we need to make sure it’s not a pre existing condition. I told him she was with them since I got her for 8 years.. she had no pre existing conditions that you can use an an excuse to not cover. So incredibly rude. She needed emergency hospitalization and they said.. “email us and we will call you for direct pay request.” I’m sorry do u know what emergency means? ABSOLTLEY horrible service in my time of need… also.. their monthly premium goes up 50% every year.. and they don’t cover her prescription food. Which is nonsense because they cover prescriptions. I’m so disappointed.. so upset I paid so long into an insurance for almost a decade to be treasured like this in a time where my dog needed them most. Thank God she’s better.. just go somewhere else ..
Insurer: Healthy Paws
By: Kristina
Travis was great
Travis was great! Very informative, and gave every detail I needed.. I love that i got insurance for my baby ferret. Definitely will spread the word for other people's fur babies
Insurer: Nationwide
By: customer Rneee
Claims are easy
I like that handling claims online are easy to do and there is always clear communication with every step being made.
Insurer: MetLife
By: T. Young
My advisor Manny was great
My advisor Manny was great! He was knowledgeable about issues occurring in rabbits and he got me a great rate for my new bunny. I checked my rate before my bunny came home and Manny remembered to call me after I got him and started my application.
Insurer: Nationwide
By: Shakirah
Healthy Paws is the best
I actually posted on Facebook five years ago when I signed up for Healthy Paws. Without any encouragement from the company, I wanted my friends to know how good they are. You get what is stated - no surprises. I have gotten reimbursed several times within 24 hours. I love my pets and knowing I have good insurance takes a lot of the stress away. My first experience with a company that will go unnamed was very different. Always nickel and diming, taking up to three months to pay. Yes, healthy paws is more expensive, but worth every penny. Big piece of advice- sign up as soon as you bring your pet home. This way you will not have to deal with pre-existing conditions if your pet is puppy age. And you pay a lot less for puppies.
Insurer: Healthy Paws
By: Lisa Schanzer
Pets Best is TERRIBLE!
Pets Best is good at taking your money and denying claims! Why pay premium for your furry baby when you have zero peace of mind with this insurance carrier. Shame on them!
Insurer: Pets Best
By: Maria
Extreme rate increase
Extreme rate increase
Insurer: MetLife
By: customer
Metlife doubled my pet's insurance…
Metlife doubled my pet's insurance monthly premium from $74 to $134 without my knowledge. This is too high for our monthly budget. On another note, claim processing is fast and mostly done online.
Insurer: MetLife
By: SAMWISE GANGEE
Overly General Review of Medical History
Reviews of medical history are overly general and appear to be designed to exclude coverage for possible future claims in a broad fashion. The user should ensure that specificity is requested of the claims adjuster completing the review to ensure accuracy. Claims are paid quickly though, so I'll give a second star.
Insurer: Embrace
By: Brandon Abbinante
Spot Pet is incredible
Spot Pet is incredible! We were with a different provider that was super costly and covered nothing. After some research I switched our pup over to Spot and its been wonderful. Clear explanation of benefits. Options to add on preventative care. Easy to use app. I am so happy we switched. I feel the peace of mind insurance provides and Spot is a caring company to work with. Highly recommend.
Insurer: Spot
By: C.J.