Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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Tons of plan options
The browser on a computer wouldn’t work, but my phone browser did. It was easy to compare plans and choose what was a good fit. Metlife seems to be the most affordable option in our area as well.
Insurer: MetLife
By: Ethan Rubio
Great coverage, horrible customer services reps
I love the coverage and the options to build a custom plan. However, their customer service reps are horrible and unemphatic. I called twice, the second rep was the worst. He claimed I called 4 times and just don't get it (I lost a pet and wanted her coverage terminated, and yes, he actually said I didn't get it). I called twice, he me being transferred as 2 calls, he made it sound like I was an idiot. On top of that he overused my name, making it sound like he was talking to a child. This was all over a dispute about premiums. Apparently, even if they have your premiums for the month, when a pet dies your policy is reworked and you have to pay the new premium RIGHT AWAY while you wait for your refund. Times are hard, I couldn't afford to do that. Finally, it came to light that I could call the day before my premium was to be withdrawn out of my account, they would update the policy and withdraw the new amount. Had the guy started with that when I told him I couldn't afford to pay right away, it would have avoided a lot of hassle. Instead I was treated like a child who just didn't understand anything. Saying they understand is meaningless when they treat you like you are a child. I am not 100% confident they will NOT withdraw my old premium as well. I also sent them an email last week, no response. It wasn't until after my call that suddenly they decided to answer. These are sales people, they don't care. They work on commission. The first guy didn't even tell me I had options to change my current coverage on my remaining pets, he just quoted me about $20 less then I am paying now. Thank you, Metlife, for making a traumatic situation even worse. Update - the Metlife response is a bot. It says the same thing to everyone across all platforms. Calling them caused the nightmare to begin with.
Insurer: MetLife
By: Tracie Winter
Terrible Pet Insurance Company
Very unaffordable after a couple of years. I cancelled them when they increased my policies over $1,000 in one year and they also didn't cover items they had previously covered. I believe that was due to people not being properly trained. One time I submitted a claim for medication and they said food was not a covered item. It was a medication they had previously covered many times. Terrible company.
Insurer: Pets Best
By: Kumite E
Great Price + Deal
Easy to access through my employer, covered 90% of financial concerns with my pet. Great Price + Deal.
Insurer: Nationwide
By: customer
I've had Trupanion for 13 years for 3…
I've had Trupanion for 13 years for 3 different dogs. The coverage and customer service has been superb, but recently the premium for the policy on one of my dogs jumped from $124 to $195! WHAT?!?! I have a dog specific facebook group in my area with over 3000+ members who I have referred to Trupanion and I'm extremely disappointed they are now price gouging people who are just trying to have the best care for our pets. I just added a new puppy - I may be removing him and shopping around! This is absurd!
Insurer: Trupanion
By: Tammy Mas
Easy to enroll
The setup made it easy to decide on your coverage and price.
Insurer: MetLife
By: Cool Mark
Glad I Chose MetLife
Easy, fast, and quickly got reimbursed. Made me glad I got pet insurance with MetLife.
Insurer: MetLife
By: customer
So user friendly and price is amazing
So user friendly and price is amazing
Insurer: MetLife
By: Linda Anderson