Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
22,030 total
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Not as good as I thought it would be
Very frustrating working with Embrace. I have a puppy that just turned a year old, she has no pre existing anything and she developed a few masses that we had removed and biopsied. They keep asking for paperwork from my vet so I kept sending it. I have send every document that I have on her from the time I got her. The vet sent the same paperwork. Then they said they needed more information from my vet and that they requested it but my vet said they have never contacted them. Now they are saying that my claim is in review. I pay $33.16 for insurance and $35.42 for wellness. The wellness claims pay fairly quickly but now that I submitted a $1200 claim for the mass removal they claim that they need more information even though I have sent it several times being sure to include and highlight the doctors notes. Every time I send them what they ask for they ask for something else. But everything they ask for is in the medical records I already sent. You can not get through on the phone no matter what time or day you call. I feel like they are stalling and trying to come up with a reason to deny the claim. I cannot help feeling like I am getting scammed. It has been over 5 weeks and now they send me an email stating "Banfield Pet Hospital has sent us the history and it's currently in line to be reviewed by an adjuster. It will take approximately 10 business days for the history to be reviewed after which your claim status will change and it will be ready to be reviewed." Apparently they do not have enough staff to help their customers in a timely manner and the staff they have have no idea how to articulate exactly what they need in order to complete a claim. I am not sure that $68.58 a month is worth the headache. She is only one year old so we are considering just opening a savings account and putting that money in there in case of an emergency. We have to pay up front out of pocket anyway and then wait god knows how long to see if our claim will even be accepted and how much we will get reimbursed.
Insurer: Embrace
By: Lisa
Easy to navigate, helpful, clear, transparent -- highly recommend!
I started with Healthy Paws when my pup was 6 months old. This is my first time using pet insurance, and I am really happy with Healthy Paws. Recently, my pup, who is two years old, started experiencing some pain related to a shoulder injury, and Healthy Paws has been kind, clear, transparent, and expedient in processing claims, sending reimbursements, and supporting me navigate a challenging time. I highly recommend Healthy Paws to my friends and am so grateful I made the decision a year and a half ago to sign up with Healthy Paws!
Insurer: Healthy Paws
By: Lena
The rates have gone up quite a lot since first enrolling.
The rates have gone up quite a lot since first enrolling.
Insurer: Trupanion Canada
By: Larry
Trupanion is costly but in the end if something happens to your pet you get help
Trupanion is costly but in the end if something happens to your pet you get help
Insurer: Trupanion Canada
By: Shirley
FLOKI injury got took care in right away
That was a great experience. . Happy Paws vet explained what was covered or not by Trupanion. I'm very glad that I took Insurance with a specialty market for pet insurance... and without it that entire amount would have been all from my pocket. Basically no headaches
Insurer: Trupanion Canada
By: Diane
Great Benefits!!
After comparing different pet insurances. I choose Trupanion because the great reviews, the affordable price, deductible and coinsurance but the main reason is because I value my car insurance companies (Statefarm) opinion which actually made me choose Trupanion.
Insurer: Trupanion
By: Carolyn
Satisfaction Guaranteed
I filed via email for the first time. It was easy and the processing was quicker than my using USPS. I have 2 small dogs and I know that I will be able to afford to take care of any health needs they may need. I have been insured by Trupanion since 2014 and very satisfied with their service.
Insurer: Trupanion
By: Wanda
Easy way to obtain pet insurance
I used the chat process because I had issues applying a breeders code on the website. Denis was extremely patient and the process, although chat always takes a little time, was smooth and informative. I was able to enroll, choose my coverage, and set up my payment method.
Insurer: Trupanion
By: Wade