Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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Great customer service
Great customer service. I would like to see a faster return of money, but it's not a big deal
Insurer: Trupanion
By: Dorothy
Amazing
The fact that I’ve sent multiple invoices in one week and they were all paid in less than 24 hours…I have never been more grateful and satisfied by a service.
Insurer: Trupanion
By: Alejandra
First Claim...very happy
First time being able to use Trupanion insurance since we started 6 months ago. Our vet claim was addressed right away and they covered more than I would have expected. It was a big help.
Insurer: Trupanion
By: Jill
They increased my dogs insurance by 30%…
They increased my dogs insurance by 30% at the yearly renewal. My dog is healthy, YOUNG and I filed ZERO claims with them last year. So many other insurance companies. STAY AWAY
Insurer: Embrace
By: Lily
Million dollar rescue dogs
Smith is my 3rd rescue, first to be insured. I did the math after my first passed away, over $10,000 in med emergency bills over 10yrs, and I'm not counting her sis that's still with me. Getting insurance for #3 was a no brainer. Injuries for him just started at 6, double knee surgery and a neck injury, and having Pets Best at my side has made these decisions quick and painless. Depending on how you set up your coverage and deductable is up to you. What can you afford? I easily upload my bills into the app and I not only receive notifications but emails as well. The team responds quickly when I have a question and your claim reimbursement is explained so you can understand it. It's been the best decision I've made. I truly feel some coverage is better than none, because you never know when an injury will happen, esp.in a multiple dog household. Rescue #4 was insured the day I picked her up.
Make another choice!!! Before you purchase this pet insurance…
Before you purchase this pet insurance read the fine print about increased and ongoing doubled monthly premiums based on coverage usage and claims. Some members are paying $1000 a month due to claim submission… SHAME ON YOU FETCH… predatory behavior because of how people feel about their pets…. DO BETTER!
Insurer: Fetch
By: Non ya Business
Coverage Cut Because of Age
I enrolled my Boston Terrier with Healthy Paws in 2019 and was a loyal customer for 7 years, paying premiums faithfully with a 90% reimbursement rate and $250 deductible; the coverage I was sold on at enrollment. At my dogs 2026 renewal, Healthy Paws informed me that my coverage was being unilaterally downgraded to 70% reimbursement and a $500 deductible. No negotiation, no exceptions, no alternatives. On a significant claim, that difference exceeds $1,000 out of pocket. When I disputed this, their customer service responded in writing with two reasons: my dogs age (7) and the ‘long-term sustainability of their program.’ Not my claims history. Not my payment record. His age and their bottom line. This is coercion by design. They advertise lifetime coverage and no caps on claims but what they don’t tell you at enrollment is that your reimbursement rate and deductible will be systematically reduced as your pet ages (in my dogs case 7yrs), precisely when pre-existing conditions develop and switching insurers becomes impossible. That is deceptive advertising. By the time your pet needs care, you have nowhere to go and no leverage. You are not a customer, you are trapped. The point of pet insurance is to have coverage when your pet needs it most, which is when they get older. Healthy Paws reduces your coverage exactly at that point, and they will tell you so in writing. Do not enroll your pet with them, or you risk paying years of premiums only to find your coverage reduced precisely when your pet needs it most, which is the entire reason you signed up for insurance in the first place.
Insurer: Healthy Paws
By: Lauren P.
Policy seems great
Policy seems great. The process for enrollment was pain free and I got documents nearly immediately. The only problem is my document can't be opened bc it's been corrupted. I've contacted then, but it's a Saturday, so we've got a while to go. But the price is really great for my poor little unwashed masses self.
Insurer: Prudent Pet
By: cristina
Extremely Slow Claims Processing
I've had Pumpkin for just shy of a year. My rescue dog is ~2 years old. Prior to filing a single claim, I received advanced notice that Pumpkin intends to raise my rate by over $20/mo. for the upcoming year (for the same exact care). My dog subsequently had an accident that required vet care and a follow-up procedure. I submitted a detailed invoice and veterinary records. It took Pumpkin nearly a month to review and approve my claim, during which time I had to follow-up multiple times, as my claim kept getting lost/stuck in their system. I then sent Pumpkin the itemized receipt for the follow-up procedure they already reviewed and approved (which came in under the approved estimate). At the time of this writing, a week has passed without my claim being reviewed or processed. When I followed up just now, I was told that processing times could take up to three weeks--for a an estimate that was already reviewed and approved. I'm glad to see that so many other pet parents on Trust Pilot appear to have had great experiences with Pumpkin, but I have huge buyer's remorse and wish I'd gone with virtually any of their competitors.
Insurer: Pumpkin
By: Aaron E
I picked the middle of policy for my…
I picked the middle of policy for my cat. Only 13 dollars a month. When he gets emergency cost 1000 dollars, but spot insurance give me back 804. I am so happy and satisfied, cuz you're gonna to save your pet, no matter what. When you have the insurance you got peace of mind. I insured 3 of my baby’s, cost 100 a month. It’s totally worth it.
Insurer: Spot
By: Bin Liu