Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Scammy behavior when you need help
I’ve been with pets best for years without filing claims. 2 years ago I filed a claim when my dog got an auto immune disease. Not only did they fight me every step of the way to get reimbursed but now they double the monthly cost every year. It takes months to get reimbursement and now I’m stuck paying either $300/month for one dog who is generally healthy or cancelling altogether. They seem great at first but like all insurance companies, in the end all they want is a profit without having to pay out.
Insurer: Pets Best
By: Laura
How is this legal?
After eight years as a Pets Plus Us customer, I'm incredibly disappointed with the recent changes and lack of communication I've experienced. What started as a reliable insurance provider for my furry friend has transformed into a frustrating and potentially predatory service. The initial shock came when I noticed a premium didn't come out of my bank account. Upon calling Pets Plus Us, I was informed that my policy was discontinued and I hadn't opted into their new coverage. The problem? I never received any notification of this significant change. This lack of communication alone is unacceptable for a long-standing customer. However, the real issue lies in the details of the new plan. I was offered a policy with drastically reduced coverage – a drop from $5000 per incident to a mere $3000 annually total. This represents a massive decrease in protection for my pet. To add insult to injury, this downgraded coverage comes at a higher price, nearly $30 more per month than my previous policy. When I raised my concerns with Pets Plus Us, I was essentially told that this severely limited plan was my only option. Furthermore, they informed me that if I chose to explore other plans or insurance providers with better coverage, any prior vet visits – even for common issues like vomiting or accidental ingestion – would be considered pre-existing conditions. This is a blatant attempt to strong-arm loyal customers into accepting a subpar product with significantly reduced benefits. This tactic feels incredibly disingenuous and borderline unethical. To penalize customers for exploring better options after unilaterally changing their policy is a terrible practice. It leaves me questioning the integrity of the company and its commitment to its customers. My loyalty of eight years has been met with a complete lack of transparency, a significant reduction in coverage, and thinly veiled threats. While I understand that companies can change their policies, the way Pets Plus Us has handled this transition is deeply concerning. I'm left wondering how this is even legal, and more importantly, I'm incredibly disappointed that this is how Pets Plus Us treats its long-standing customers. Be warned: what appears to be a reliable and trustworthy insurance provider can quickly become a source of frustration and financial burden. I highly recommend carefully reviewing your policy and exploring all available options before committing to Pets Plus Us.
Insurer: Pets Plus Us
By: Jonathan
Latest 1 comments
Experienced the same thing and am so sorry to hear this happened to you as well!
Pets Best is the BEST
Big thanks for allowing peace of mind during a rough year with cancer and recovery with our sweet boy. I recommend everyone have pet insurance and Pets Best was amazing.
One of the better pet insurers
We have a large senior dog who has been pretty healthy all her life but recently had several issues. Healthy Paws has been very good. The premiums are not cheap but particularly in the senior years, the bills add up quickly and Healthy Paws has paid almost everything I have submitted, and most importantly the big bills. I was surprised that the actual vet visit itself (the actual consultation) is not covered but in their defense t is clear in their documentation upfront. Just be sure to sign up when they are puppies otherwise any “preexisting conditions” can cause claims not to be paid later.
new puppy
A new 10 week old puppy and my first experience with pet insurance. New puppy well exam and started required shots. This was affordable and so very easy to submit claims. I received my reimbursement within the timeframe stated,
Insurer: Pets Best
By: Donna
Thank you Healthy Paws !
We are so thankful for Healthy Paws Pet Insurance ! We’ve been using them for the past 9.5 years for our Bernese Mountain Dog who will be ten in May! We credit his longevity to Healthy Paws as he’s unfortunately required multiple surgeries over the years. Healthy Paws has stood by his side each time and we are so grateful for them. We love our pup so much and we are so thankful Healthy Paws does too. Cannot recommend them enough!
Such a relief!
Vet bills stack up fast. Last year I lost my other cat, and the last thing I wanted to worry about during that time was the bills. This year my other cat got sick, and knowing I was covered just took so much of that extra stress off so I could focus on the important stuff. Submitting my claim in the app was super quick and easy, it was approved faster than I expected, and the explanation of benefits left me with no questions. This was my best Grownup Decision yet! By the way, go for the higher premium. $60 a month for a $250 deductible is absolutely the move. I hit my deductible as soon as the doctor ordered labs. 100% worth it.
Hearts for cats
Having pets best has helped me keep my kitties healthy and allows me to afford care that I may not have been able to without the insurance
Great Experience
Having a diabetic cat is a rollercoaster of emotion and care needs. I am truly grateful for Pets Best Pet insurance. I bought a policy when I adopted my now 15 year old cat at the age of 18 months. When he was diagnosed as diabetic 8 years later, Pets Best was there for us and continues to process claims effiently and with care and understanding. Premiums have naturally gone up, due to his age, and increased costs overall but it is still worth the peace of mind!
Great insurance - consistent and quick!
I have had healthy paws insurance for my dog for 6 years now and have been very happy with it. It has been easy to submit claims, and just in the past year or so, they've updated their interface on the app so that it's even easier and faster. While I used to get claims completed in a couple days, recently it's been completed even within the same day. I like that there are options to different plans (I do wish there were more) and would be great if they covered specialist appointments, but overall, I have been pleased with it and would recommend it to any pet owner.
Insurer: Healthy Paws
By: Jennifer