Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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good company to deal with
refund was quick an very happy i got rosco insured as i am a senior on a fixed income thank you Dorothy warn Rosco
Insurer: Trupanion Canada
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Tucker was enrolled fast and no problems
The enrollment was very simple and easy
Insurer: Trupanion
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Very good customer service overall.
Very good customer service overall. Coverage has also been very good. What has been a constant struggle for me started when I originally contacted Trupanion and set up an account for both of my dogs. (I've been with Trupanion for several years now.) The young male rep who set up the account verbally pushed me into signing up for a $500.00 deductible for my senior dog, despite the fact that I repeatedly told him I wanted a lower deductible--which, at $250--I set up with my younger dog. He DID NOT tell me that I would not be allowed to lower the $500 deductible--EVER! I very soon contacted Trupanion to lower the $500 deductible. The rep refused, saying I was one day late with my request. Then, the rep told me I could make the change when renewing the policy for the next year. So, when renewing the policy for the second year, I gleefully requested a lower deductible for my senior dog. Only to be informed that I could NEVER change the deductible. This $500 deductible has resulted in real hardship for my dog and I. Since then, I attempted to rectify this situation with a supervisor more than once. The reps told me the supervisor would contact me--but that never happened! PLEASE, PLEASE, PLEASE DO NOT PRESSURE SENIORS ON SOCIAL SECURITY OR OTHER FIXED INCOME TO TAKE OUT POLICIES WITH HIGH DEDUCTIBLES!!!! This is something I totally regret. Now, as my senior dog has pre-existing conditions, I cannot change to a different carrier. If this were otherwise, I'd give Trupanion a higher rating.
Insurer: Trupanion
By:
Great experience with Trupanion
My 4 month old puppy got very ill and was hospitalized for a total of 3 nights. This was very stressful and as you can imagine, the vet bills started to rack up. Submitting the claims was extremely easy. After submitting my first invoice, I needed to contact customer service (for an issue on my end) and I recieved support immediately and my issue was resolved within minutes by a very kind and helpful customer service representative. Before all my claims were approved, I calculated how much I thought should be approved and was relieved when I got notice of approval and it worked out to be what I calculated. Nothing is hidden, everything that is covered and not covered is very transparent. I am very thankful for Trupanion for giving me peace of mind that I will be able to get my sweet puppy the medical care she needs without the need to worry about finances. I love that I could adjust the premium/deductible to find what worked for me and the fact that I can increase my deductible and lower my premium at a later time if I find the premiums difficult to manage. Also, I love the fact that the premiums will not go up as she ages and will only go up due to inflation. If you are thinking of getting a puppy, I recommend you consider going with Trupanion. Get it before any health conditions arise so that there are no pre-existing conditions and everything is covered.
Insurer: Trupanion Canada
By: Lindsay
6 stars out of 5
What can I say? Lemonade has been perfect for us. I wish I had signed up even earlier. Timely claim handling and a very user friendly experience.
Insurer: Lemonade
By: Kirt
Affordable and customer service is amazing.
Affordable and customer service is amazing.
Insurer: Trupanion Canada
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New puppies can be expensive at vets too
Enrolled with first vet visit with our new puppy Miki. We would never have thought our new pup would have a birth defect not easily seen by a vet, but after 13 months he had a seizure. X-ray and CTS can revealed he has a shorten soft pallet allowing water and food to easily enter his lungs developing pneumonia. Although the solution is a life style change and monitoring , the diagnosis and meds were very expensive and covered under our plan. By the time we arrived home we already had our payment readjusted. We unfortunately had a second seizure 2 weeks later that required more scans and blood work and extra medications. These we once again covered under the same deductible and we just payed our 10%. This coverage allowed us to keep our lovely pet instead of putting him down. It also has allowed us to afford his ongoing antibiotics and to focus on his eating process and enjoying his playfulness instead of the bulls he was incurring. Lesson learned even a new puppy from a reputable breeder can still incur major vet bills in early life. Thankfully Truepanion was there for us. We have been spreading the word to all we know.
Insurer: Trupanion Canada
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Trupanion have been absolutely awesome to deal with!
Trupanion have been absolutely awesome to deal with! I tell people we have insurance on Maggie, sure happy we have it! Thank you!
Insurer: Trupanion Canada
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So far, peace of Mind with TruPanion
We got insurance on our dog before she was diagnosed with kidney disease. TruPanion has been very good at reimbursing us for her food, medication and bloodwork since the diagnosis. Nice to see that insurance actually works.
Insurer: Trupanion Canada
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