Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Excellent insurance company for my dogs
Fast processing, good communication . Coverage is excellent and is a good value. I don't have to worry about getting excellent care for my precious dogs
good insurance
Ive been very pleased with the claims I have sent to the insurance for Karlie. They have really helped me afford her upkeep on her health and dental care.
Put Your Money in a Savings Account Instead
I have had my dog insured through Pets Best for approximately 7 years. In the first few years my claims were reviewed promptly and reimbursed partially. While I wasn’t thrilled with only partial reimbursement, it made sense with deductibles and let’s be honest, our dogs run into problems on their own timelines that never match our convenient ones. Now that I have a senior dog, my claims have taken almost two months to be reviewed and subsequently denied. Pets Best has had to “request medical records” from my vets office and stated they were never sent. Asked me to inquire, which I did just for Pets Best to say they never received them. This led to my claims being denied. My senior dog cracked a tooth on a bone (this is what the vet told me) which led to a tooth infection. I treated the infection first, then took her to a different vet (this office didn’t do extractions) to have it looked at. This vet said it had to go, or risk another infection. I asked that they clean her teeth while they had her under for the extraction. I had been doing non anesthetic cleanings because I didn’t want my senior dog put under. I submit my claim and almost two months later have my first expensive claim completely denied stating that it was periodontal disease which is not covered because I did not have her teeth cleaned under anesthesia in the last 13 months. If they would have attempted to contact me or my vet at any point during this review, it could’ve easily been explained. This company is looking for a reason to deny your claims. To add insult to injury, immediately after denying my claim, I got a letter stating they are increasing my monthly premium to $200 due to my pets age and just general use of modern medicine to treat dogs being on the rise. Don’t give this company free money. Put it in a savings account. I was told I could dispute the claim denial. I’m SURE I will be able to have an unbiased review of that claim after my policy cancellation….hah.
Pets Best: Smart, simple, economical pet insurance
I knew having pet insurance was the smart thing to do for my rescue spaniel mix. After doing some research, I chose Pets Best for their variety of options and competitive pricing. Easy to select the plan I wanted. It was a plus that they integrated with my Care Credit account, which I use at my vet all the time. When I submitted my first claim, I thought it would take a couple of weeks. My dog saw the vet on Tuesday for a wellness exam and Rx refill, I submitted the claim later that day, and my reimbursement was applied to my Care Credit account on Friday! No confusion, no hassle, so simple and seamless! Great service, highly recommended.
Insurer: Pets Best
By: Geri
Great experience
The only reason I don't give them a five is because of the annual increases, and I had a doubling increase last year. Other than the increases, I've had a good experience
Insurer: Pets Best
Veterinarian: Pine Grove Animal Hospital, A Thrive Pet Healthcare Partner
By: Lindsay
Superb coverage
PetsBest was referred to me by my podiatrist. The premiums were reasonable, but like all other companies, each year costs go up. My dog had to have 2 6 session water therapies, which was phenomenal Each 6 session costs a little over $300.00 totaling $600.00. My coverage with PetsBest reimbursed me 80% after 20% deductible. So, after deducting 130.00 I was reimbursed $500.00. Can't beat that!
Reimburse
I have had this insurance for at least 12 years and have several dogs on it. Previously things were wonderful. I received my reimbursement in a timely manner. I got the most expensive policy and until lately I praised Healthy Paws to everyone. I have been very happy until lately. I have submitted two claims and I will be submitting another one very soon. One was submitted in January and the other one in March. I have not received a reimbursement check on either one. I have called and of course it’s somebody different in a different place. For my January submission I was told it was approved but never got where ever the checks are printed. It was spooked to be corrected and here I am almost 4 months later still waiting. I had submitted another one in March but was told they didn’t have record of that. What is going on there.? My premiums are very expensive. I would appreciate a response to this since I can’t talk to anyone that can help. Because of this I have given a very low rating.
Insurer: Healthy Paws
By: Loretta
Latest 1 comments
Thanks you for being part of the Healthy Paws family and for al of your kind words. We're sorry for any frustration during the processing of your claims. Those claims mentioned in your review have been processed. Give your babies big hugs from us!
Trupanion surgery
I have had my dog insured with true opinion since he was just under a year old I have not had to really use the insurance until this year when a liver mass was found. He needed a CT scan and surgery, which was going to cost around $11,000. The specialty hospital works directly with Trupanion so I did not have to wait to be paid out. and they covered 90% of the surgery.. so it paid for itself in one procedure.
Insurer: Trupanion
By: Siobhan
Our Dog is Alive Because of Pets Best
My dog suffered a serious injury which affected his ability to walk, and to have a good quality of life. The cost of the surgery was thousands of dollars. Where most people would have to say goodbye to their pet because of the cost, we didn't. We didn't even have to consider it. Our dog had two surgeries and is on his way to a better life and PetsBest reimbursed us within 2 weeks both times. We have had Pets Best for our pets for years and we are so grateful the only choice we had to make about our dog's injury was what day to get his surgery. THe claim process is so simple, the communication during the process is consistent and the rates are affordable. We have 7 pets covered by Pets Best and its the BEST decision anyone can make when it comes to caring for your pets.
Easy and prompt
They reimburse us promptly and take a lot of the stress out of the visit to the vet. Its nice to make decisions based on what's best for the cat and not finances.