Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,383 total
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The customer service and how quickly…
The customer service and how quickly and easy the app is to use. Highly recommend to anyone that is paying too much for car insurance.
Insurer: Sonnet
By: Nelsonnvzx AAAZAASCSBuera
If you’re going to require a call in…
If you’re going to require a call in order to cancel a policy; something that can be easily accomplished through a button in the app, you should be willing to staff your call center. Customer service has been ridiculously bad and the coverage is not good for what they charge.
Insurer: Embrace
By: Brice Kiser
Filing my Annual vet visit claim was…
Filing my Annual vet visit claim was easy, efficient and I got my reimbursement within 48hours. I'm on a budget and Pumpkin just made me feel so at ease with getting important care for my fur babies.
Insurer: Pumpkin
By: Tammi Meinking
Pumpkin is amazing!!
Pumpkin is amazing!!! Absolutely love the coverage and transparency
Insurer: Pumpkin
By: Mark Z.
Great experience with first claim
I submitted my first claim after having Embrace insurance for my dog for 7 years. It was a very easy and fast process. The peace of mind provided by having insurance is huge benefit. It made the decision to have surgery for my dog a lot easier to swallow despite a large price tag. I definitely recommend and will continue to be a customer!
Insurer: Embrace
By: Doug
Excellent insurance provider
Awesome customer Service..fast pay out time , really impressed with the customer Service
Insurer: Pets Plus Us
By: Rodney
Refused reimbursement
This insurance company is a scam. My pet was scheduled for a dental cleaning. However, the vet discovered he had severe gingivitis when prepping him for the cleaning and he needed 16 teeth pulled. Filed a claim with Embrace and it was our first claim ever with this company ever since we insured the pet 4 years ago. Every year the policy price keeps climbing, but they outright denied our 2k dental bill because they blamed the vet for only coded the bill as “wellness”. I asked customer service on the phone why the claim was denied, and Cassie told me I should go blame my vet because they refused to break down the bill on how much of it was dental cleaning. I asked Cassie how much cleaning does she think my pet needed done when he had 16 teeth pulled. And she kept telling me there is nothing they can do and to call the vet. Do not recommend.
Insurer: Embrace
By: Iris Dieu
Did I make a mistake
So far since I made the switch to Embrace I haven’t been impressed. The first time I submitted a claim I was getting emailed to explain the issue and my vet had to explain and send in history. My other insurances never was this hard to make a claim. My pay was usually deposited in 72hours. I’m now starting to wonder if I made a mistake by switching.
Insurer: Embrace
By: David White
Healthy Paws Raised My Premium 300%
I’ve had Healthy Paws Pet Insurance since 2016 for my two cats, now ages 11 and 12. In July 2025, they notified me that I was receiving a 300% premium increase—from $86 to $257/month—despite minimal claims (not a single one paid out) and no chronic health issues at the time of the notification. When asked, Healthy Paws refused to explain how the increase was calculated, ignored their own rate filing, and later reduced my coverage from 80% reimbursement and $500 deductible to 60%/$1,000 without warning or approval. Very misleading and unfair for a plan advertised as covering pets for life. I have filed a complaint with the Department of Insurance and cancelled my plan. Save yourself the money - don't count on this plan to cover your aging pets.
Insurer: Healthy Paws
By: Kat
5 stars
5 stars! Spot insurance has been nothing but great. Having this coverage has been such a huge relief emotionally and financially. I keep telling every person I know to look into this insurance. My furbaby has been experiencing sudden health issues and we all know that cats hide their symptoms very well. Because of this coverage, I have been able to keep up with my furbaby’s medical appts without delays and know that I will be reimbursed in time to schedule his follow up appt. The best part is that my reimbursements have been processed and deposited into my account in less than 12 days. I’m so grateful and this has been a learning experience for me. Don’t let your pets suffer in silence, pay that monthly fee and get your babies covered.
Insurer: Spot
By: Joanne Donneys