Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,383 total
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Great experience with Fetch customer service!
I just adopted a kitten and was unsure what pet insurance would be best for her needs and my budget. I called Fetch customer service and spoke with Aileen. She answered all of my questions and even gave me a discount! Aileen was great, and I feel much more at peace now that my kitten is covered:)
Insurer: Fetch
By: Miranda Hertzog
LOVE IT
The processing of claims has been very quick and I love the feedback that they provide when and if additional information is needed. Due to the quick turnaround time, and the cost efficiency of this pet insurance, I always recommend it to family and friends whenever they ask me what’s the best pet insurance out there.
Insurer: MetLife
By: Lanese
Money back
Consistently get my money back. This insurance covers just about everything I need. It’s easy to file claims.
Insurer: MetLife
By: JustAnswer Customer
Best pet insurance we’ve had for our dogs
We switched a little over a year ago from a competitor and we LOVE MetLife Pet Insurance. The premium is very competitive, we love that we can bundle the deductible for all of our dogs, having the option to have unlimited coverage with a 90% deductible including preventive care, the ease of use of the app, and how quickly we get paid back. Needless to say, we love this insurance.
Insurer: MetLife
By: Paola Cardenales
Metlife
Metlife does a great job providing transparency on the different insurance you can choose from. The price is affordable and is so worth it for our fur babies! I always tell people they should purchase Metlife. It bring me comfort our babies can get the care that they need and we don't have to spend an arm and a leg...or should I say paw.
Insurer: MetLife
By: Spenser
MetLife pet insurance is fantastic and…
MetLife pet insurance is fantastic and puts my mind at ease when caring for my sick pet. It’s such a relief to know I can give my dog the best and not go broke in the process. Love this company
Insurer: MetLife
By: Nurse P
It takes forever to get paid back for…
It takes forever to get paid back for vet visits. This year my dog was diagnosed with cancer. An he has have to have had surgery 3 times so his vet bills so far have totaled almost 25k. To no shock his policy is to renew on November 11th 2025 an to no surprise his policy has gone up over 150.00 so I went from paying 240.00 to 350.00 a month. When I asked why the increase was told due to the vets have increased so they need to as well. Funny part is my kids also have MetLife pet insurance an their insurance has not gone up.
Insurer: MetLife
By: DS
Fast, reliable, reasonably priced, trustworthy pet insurance company
Healthy Paws had a quick review and reimbursement payment of claims after my dog went to the emergency animal hospital for advanced pneumonia for several days that resulted in a very expensive stay. I was able to pay for services before charges hit the credit card. There was enough stress as to whether she was going to make it to not have to worry about costs of medical bills to keep her alive and then recover. My dog is doing very well now. Healthy Paws even checked in with me after my dog returned from the hospital to see how she was doing afterwards. I highly recommend this pet insurance to anybody as it was also reasonably priced and was worth it for peace of mind and return on investment for a beloved pet and they actually cared as did not have to reach out afterwards. Thank you so much again!
Insurer: Healthy Paws
By: Pearl Chin
DO NOT BUY THIS INSURANCE - INVITED REVIEWS ARE PEOPLE WHO THEY THINK WILL GIVE A GOOD REVIEW
DO NOT BUY THIS INSURANCE. First this company relies on inviting people with good initial feelings about the company to leave reviews. Notice how many people that weren't invited have made bad reviews. Because they don't want us heard. Being over a barrel with increases and when asking for more information you are dropped. I used to tout great things for this company and this year I received 100% increase on my pet insurance. Which made me angry and I feel like it needs to be fought. So first, I'm sorry for the people that I told to use this company. I could've understood a 25% increase maybe even 50% but with a 100% increase and their lack of customer service. (Before claims would be processed and paid in 24 hours, now it's days, and predominantly a week later for a claim to be paid). They were ordered to pay 4.7M to policy holders and I received a measly $13.39. The bottom line. DO NOT USE THIS COMPANY. My original policy stated that age wouldn't be an issue and the increases were minimal at most of a 50% increase after COVID. I have decreased my usage of the ability to use the insurance due to their change in coverage and with this increase they are changing my policy to 70% and increasing my deductible by 100% to $500. The bigger issue is they are lobbying for this to be "okay" with our state and nationwide representatives. How is that allowed? Lobbying for them to be able to screw us all over? I have a mini dachshund, they were aware with her breed that she would possibly have IVDD or other long body dog issues. My rate started and stayed at $32 for over 3 years then after a year of me making no claims it was raised 100% to $64. I felt like this was still acceptable, okay, fine we had some issues then she had to have back surgery and I was thankful I was paying the "premium" level of top coverage. There was a small increase to $85 two years ago, and no rate increase last year. THEN this year to get the 100% increase notice. I started doing research and people across the board were receiving 100-700% increases. This is not okay. On two counts 1) they know you can't go anywhere else. They have you over a barrel. 2) They are lobbying that pre-existing conditions are still not covered and it continues to be that way for all dog insurance. How is this okay? Human insurance is pretty close to the same cost and we fought and won to not have these clauses. This is a monopoly based approach of trying to get you to leave and then not be covered anywhere. This isn't right and I'm shocked that this is being allowed. So to end this, I'm deeply saddened a "good" company was bought out by a huge insurance conglomerate and they are making our lives hell. I'm sorry I ever referred people to this company. I'm sorry that I believed that this company was the best of the best. Initially, they really were. But they sold out and it is to our own deficit, not theirs. It appears that the second your dog hits 8-9 years old the rate will double if not quadruple AND YOU WILL BE DROPPED if you push the issue. Healthy Paws is also owned by Chubb, the company that provided a $91.6 million dollar bond to Trump in his civil lawsuit appeal. Chubb can give almost 100 million dollars to a child rapist, but hikes up prices 646% on disabled pet owners. It's shameful! What we really need is industry regulation!! Chubbs aka Healthy Paws has spent this amount lobbying for their needs, not yours - 2025 (Jan–Jun): $1,560,000 so far. 2024 (full year): $2,756,000 total — $2,556,000 attributed to Chubb INA + $200,000 from a subsidiary (Rain & Hail) Because HP has gotten out of control with greed. Look elsewhere! UPDATE: To the wonderful fat lie of a response on you would love to talk about this...GIVE ME A BREAK, I spent weeks trying to talk with someone about this, I was hung up on twice my emails went unanswered and when they were answered they did not address the issues. So,when your staff told me that the rate was being increased across the board for everyone I did some research as this is a false claim. The policy holds that have had dogs with claims are the ones getting the increases not the ones without claims. AND when I was told it was because vet costs went up I did some more research and this is again false, since 2023 vet prices have remained stable. So what you are doing is not only unethical just to make your shareholders money. It's because that's what Chubbs does. Look at their record earning releases this year. Gotta make more money for them in the most unethical way possible. Well Washingtons state got the lawsuit once and this time I think it's going to be MUCH bigger as unethical is just bad business, unlawful is that UN LAWFUL
Insurer: Healthy Paws
By: April Graves
Denied accident claim
My dog ran into a chair and injured his back. He needed pain meds and steroids to recover and he did make a full recovery. I filed the claim with PetsBest on an accident policy that claims to reimburse medial expenses associated with accidental injury. But then denied it. It seems like just another insurance company that wants to collect your money and not pay out.
Insurer: Pets Best
By: Danica