Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,383 total
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Unsatisfied Client
Each of the past two years Trupanion has increased my premium roughly 30% from $128 in 2024 to now $213.20 in 2026! I understand the need for increases; they are a part of life. However, nothing increases at the rate they have increased my premium over the course of the past few years. The email to me states, "We recently reviewed the data for similar pets in your area, and we found that the average cost of veterinary care has increased." Being a customer for many years, I want to believe them. However, when I called to discuss this significant increase, I asked the person on the phone to share the data with me so I can verify the validity of their claim; she informed me that Trupanion chooses not share that information. Really? If the increase is based on real numbers in comparison to dogs similar to my dog in my area, why not share the data? It leads me to believe that the increase is based on the fact that I actually have to use the insurance to cover the heart condition my dog is suffering from and they are merely punishing me for having to use the service I already pay for. They don't care about my dog. They are just trying to recoup funds. Why else would a legitimate company willfully withhold information from their customers? The fact is they have me over a proverbial barrel because I can't leave them and go to another company with my dog's current condition. The person on the phone assured me that they care about my dog. How can they say that when they are about to push my premium to the point where I will no longer be able to afford the insurance and my dog's care forcing me to make a decision insurance is supposed to prevent me from having to make. My dog is a soon to be five year old Leonberger with heart failure, who has been able to be treated and thrive because of our relationship. However, their greed is forcing an end to this relationship and ultimately an end to Ve's life. Their increases are not sustainable, and they come with a very real and painful cost.
Insurer: Trupanion
By: Jon Dell'Olio
Quick to pay claims but hard to cancel
Embrace was fairly quick to pay benefits but the policy price increased every year and at a pretty large amount. I understand vets aren't cheap but my biggest issue was cancelling my policy was very difficult.
Insurer: Embrace
By: Cathy Muri
I modified my policy because it was…getting too expensive
I modified my policy because it was getting too expensive. The modification was recognized by Embrace but I was still charged the higher amount.
Insurer: Embrace
By: Pat Devlin
I couldn’t recommend Healthy Paws more!
I couldn’t recommend Healthy Paws more. My girl Layla has been covered since a puppy. She’s 8 now. As with any insurance you don’t realize the impact until it’s absolutely needed. Then in swoops Healthy Paws, like a super hero, to come along side us when medical procedures for our girl needed to be done. The monthly payments and deductibles are reasonable. Believe me, Healthy Paws, shows its value when you need it the most. The peace of mind having Healthy Paws in your families corner is unmatched. We’ve learned that recently. Suggestion? Start early.
Insurer: Healthy Paws
By: EFonseca
Grateful
Not having to think twice about taking my pet to the emergency clinic. Knowing she had insurance kept me from second guessing if I could afford her care. My pets are my kids and I never want money to stand in the way of caring for them!
Insurer: MetLife
By: Andrew K
It doesn't get any easier
It doesn't get any easier! Definitely more affordable than other Insurance Companies.
Insurer: Trupanion
By: AARON HILL
All of the representatives have always…
All of the representatives have always been so kind and informative! I am always impressed with how quickly the reimbursement comes thru. The app is easy to navigate and I’m very happy!
Insurer: MetLife
By: customer
Helpful customer service
Friendly customer service. Explained coverage differences for different options in detail. Good pricing. I used them for my two previous dogs, and they were great.
Insurer: Nationwide
By: J Piecara
Terrible Company
Terrible company. Has denied every claim. One claim they approved then removed after treatment. Horrible to deal with. Don’t waste your money.
Insurer: Trupanion Canada
By: Kim
Medical costs for pets can get…
Medical costs for pets can get expensive but Trupanion covered most of the bills and they a big help.
Insurer: Trupanion
By: Umberto