Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,481 total
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Manipulative pricing and terrible customer service
I recently called customer service to get clarification on why my pet insurance premiums doubled within a single calendar year. After waiting on hold for 20 minutes, the representative I spoke with was incredibly dismissive and rude. When I asked for the reasoning behind the massive increase—beyond my dog simply getting one year older—she refused to explain and claimed the reasons were 'clearly outlined' in my renewal email. When I pointed out that the email only listed the new premium cost without explaining the why, she actually insulted my reading comprehension skills—twice. Sending an email that just states a higher price without any context or explanation is a manipulative business practice.
Website was easy to use and rate was…
Website was easy to use and rate was comparable.
Insurer: MetLife
By: Deborah Ward
Smooth experience & Helpful Advisor
Great pricing that’s actually affordable, very inclusive coverage, and my advisor Justin Worthington, was incredibly helpful throughout the process. Highly recommend!
Insurer: Fetch Canada
By: Courtney Adomaitis
Met life insurance company was the best…
Met life insurance company was the best option I have chosen. Because by showing your saving people money and helping by giving discounts, because today’s economy is crazy and that’s a big help when it comes to expenses.
Insurer: MetLife
By: Philip Florence
i had locked in a different price and…
i had locked in a different price and when i tried to finish it booted me out of the application and made me pay more.
Insurer: MetLife
By: Leo Castaneda
Do not be fooled by this company
Do not be fooled by this company they claim to never raise your monthly rates as long as the dog ages. My rates have gone up every single year from $50 a month to 75 and I have had made zero claims they claim it is because of other people with my dog type, making claims no loyalty discount never made a claim and yet my rates go up. you are better off putting your monthly rate into a savings account and save for a rainy day than using this company
Insurer: Trupanion
By: Kevin Baird
Help when Needed
I was concerned about the cost of my pet insurance. Samantha was able to explain to me clearly what factors made up the charges and what I could do to manage them. I called originally planning to possibly cancel my coverage, but with her help reached a compromise I could live with.
Insurer: Fetch
By: Anthony Biscottini
Great pet Insurance
We’ve had pumpkin insurance since 2022 We have only used it once since joining until this month as our Yorkie is having a few health issues Pumpkin has been there every step of the way If you don’t think pet insurance is worth the monthly costs believe me when you need it you will be so happy that you have it We submitted the bills and pumpkin explained the payouts after the deductible and we received our checks immediately The staff at pumpkin are so nice Very helpful and are happy to answer any questions we had We are so pleased with our pumpkin plans and highly recommend this company
Insurer: Pumpkin
By: Carol
Trupanion = peace of mind
Trupanion has been amazing. My 3 pets have been insured since around 2013 and we have had our share of injuries and illnesses. Knowing you have Trupanion insurance gives you peace of mind. Incredible company that truly love your pets just as much as you do.
Insurer: Trupanion
By: Deanna