Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Would Not Recommend
I've had insurance coverage with Pumpkin for almost a year, and while the policy looks comprehensive on paper, my actual experience has been frustrating and extremely disappointing. My biggest issue has been Pumpkin’s denial of a claim for what they labeled a “pre-existing condition.” My dog was seen by her veterinarian for a respiratory issue and underwent diagnostic testing to determine the cause. Although she had experienced a similar respiratory issue in the past, that issue had fully resolved on its own. According to my policy, any condition that has been cured and free of symptoms or treatment for 180 days should not be considered pre-existing, and my dog clearly met that requirement. Despite this, Pumpkin denied the claim. I was told I could appeal the decision and that my veterinarian could clarify in the medical records that the prior respiratory issue had resolved. I did exactly that and submitted an appeal with updated clinic notes. The appeal was denied anyway. Pumpkin completely ignored both my explanation and my vet’s updated notes and continued to rely on outdated records. I attempted to submit a second appeal, which Pumpkin initially refused to accept. At that point, I contacted the California Department of Insurance for assistance. This prompted Pumpkin to conduct a third review, but the outcome was the same. Once again, they ignored the facts, my statements, and my veterinarian’s updated clinical notes, and continued to deny the claim based on the same old information. This entire process was exhausting, stressful, and incredibly discouraging. It has left me worried that my dog will not receive the coverage she needs if other health issues arise in the future. My second major issue is the outrageous renewal increase. My premium is going up by 59%. This kind of increase is unreasonable—especially when Pumpkin has already shown they are unwilling to cover significant health issues. At this point, I am seriously questioning whether it’s worth continuing my policy with them. Overall, I am extremely dissatisfied and would not consider myself a happy customer.
Insurer: Pumpkin
By: Theresa R
MetLife absolutely has the best…
MetLife absolutely has the best coverage in the market right now for your pets. Over the past two years since I’ve had them, their reimbursement has been a little slow, but reasonable. Recently they have been super fast – the last three claims I submitted were all paid in under a week! I couldn’t be happier with this company.
Insurer: MetLife
By: Jean Hall
good service good prices
good service good prices
Insurer: MetLife
By: Enrique Torres
Pricing and coverage are at point
Pricing and coverage are at point and flexible which gives you a choice on your monthly payments. Good coverage at a decent price point. Amanda Mello was helpful and explained the wellness package as well.
Insurer: Fetch Canada
By: Pushkar Sharma
Excellent
Love this insurance. Wish I would have known about it with our last pet who's no longer with us. As this is making life way easier.
Insurer: Fetch
By: aalex72
Easy to submit claims and they were…
Easy to submit claims and they were paid quickly!
Insurer: MetLife
By: nancy
Love that they offer affordable pet…
Love that they offer affordable pet insurance
Insurer: Nationwide
By: Christy Payne
Don't do it.
I've paid $500 for this policy and only got half of it back. In the beginning no deductions were mentioned. Now suddenly I have deductions to be met. If I hadn't bought this insurance policy I would had saved $250.
Insurer: Pets Best
By: Ana
Healthy Paes is great insurance
Healthy Paes is great insurance. The are responsive and very fast in processing claims.They give a very good value for the price.
Insurer: Healthy Paws
By: bruce crouch
Good price but poor limit for old pets
Good price but poor limit for old pets
Insurer: MetLife
By: AZ