Price Satisfaction

Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.

20,816 total


October 23, 2018

Happy to have pet insurance

We decided not to get pet insurance for one of our dogs, only to discover he has a liver disease, and those vet bills quickly added up. When we got our puppy we decided Pet insurance may be a good option. Our vet clinic offered a plan which I believe was over $120 per month but as we always do our research we came across Nationwide with a cost of around $50 per month. Our pup, now 18 months, needed emergency surgery recently costing over $3000 so we were very relieved to have had Nationwide pet insurance in place. The claim process is straight forward.

Insurer: Nationwide

By: Anne

Useful
October 23, 2018

Top notch customer service and insurance coverage for your pup!

I signed up for dog insurance a few months ago as a precaution but I was honestly still skeptical of if something happened would it be a hassle to try to get covered? I learned the hard way that accidents happen last year and changed my mindset on my Dixie girl is healthy, I don’t need dog insurance. She is a 6 year old Aussie / Border Collie mix rescue and highly active. However, last year, I started to look into pet insurance and policies after almost losing her to a crazy foxtail incident. She had become septic, they didn’t know why and she had to have emergency exploratory surgery. It took a year to pay off that bill and then decided to get a policy with ASCPA a few months ago for peace of mind. The stress of almost losing your dog and trying to figure out how to pay a very expensive hospital bill is just not something I want to combine ever again. Today, I am so happy I made that decision to get a monthly policy with ASPCA! As luck would have it or unfortunately, not long after the waiting period was over, Dixie started limping. Turns out she had completely torn her CCL (ACL for dogs) and needed TPLO surgery. Also due to the upcoming surgery, her being inside and other meds she needed to take, we took her off flee meds for the month and she also got a hot spot on her tail from flee allergies. She had aggravated this over night to the point that it needed vet care on a Sunday. Long story short, all claims were approved with our new plan of $500 deductible and 90% reimbursed. I have always thought of insurance as being a hassle if you do have a claim but after a short period, I am beyond impressed! In all seriousness, I would like to switch my personal insurance policy to ASCAP. This was a non hassle process and customer service was beyond caring and helpful! I honestly now feel really happy about the monthly fee with knowing my dog is protected! I highly recommend ASPCA! The only hiccup for me with processing the first claim was not realizing how and what is needed for new policies which caused a delay ... So here’s my tip for new policies and claims: The easiest and quickest way to get info that ASPCA needs in order to process your first claim is to call and/or email every vet your dog has seen with the following info request: “I need all medical history records or emailed to me for insurance purposes. Also, please add a note in file stating that I authorize the release any records or info to ASPCA if contacted.” Your vet/s will send to you quickly and it’s good to just have a copy for your files anyways. It is much easier and quicker for you to call your vet to get records than to leave that to ASPCA, based on my experience. Your vet needs your permission to release records which can cause a hold up if you leave that to ASPCA to try to do. You also need to request records for every vet you have seen separately. I, personally, didn’t know that records for Dixie’s emergency care were not added to her primary care vet records even though I did request this. ASPCA needs the whole history for new policies. For the first month, I honestly wasn’t even paying attention to the claim and more concerned with Dixie care after surgery. When I actually called customer service they were beyond amazing and I realized the hold up was my vet and info they still needed from me/ my vets. I was able to get that info emailed to me within 5 minutes from just calling multiple vets. The awesome ASCPA customer service rep whom I spoke with, Sandee, handled and processed all within one business day after I got her the history info needed! Thank you Sandee! The next few claims took about a week to process! Thank you ASPCA! Your customer service is on point and as a dog mom it is good to know my baby is protected! My Dixie Lu is definitely an ASPCA dog for life :)

Insurer: ASPCA

By: Lisa

Useful
October 23, 2018

Pets Best is the absolute best insurance.

I have had difficult situations in the past with insurances that I didn't feel served me well.. Pets Best is the absolute best insurance I have ever had. I am extremely happy with it- a loyal customer. My claims are always covered for the most important thing in my life.

Insurer: Pets Best

By: Josephine

Useful
October 23, 2018

Positive exchanges

More recent, I've had positive exchanges w/Trupanion & this interaction was excellent. The reason for "8" vs. "10" is that I prefer an annual plan vs. a "per condition" plan. Although I'm becoming more accustomed w/Trupanion, for me it is far easier to case manage a per annum plan. That being said, I also recognize the benefits of some of Trupanion's coverages, e.g., coverage for PRP and stem cell therapies that other plans do not cover.

Insurer: Trupanion

By: Robyn

Useful
October 23, 2018

Pets Best provides us comfort.

We like to travel and as a pet owner it is comforting to know our pet will be covered wherever we go. Thanks to Pets Best, we are able to afford the care our pet may need, while traveling and at home, in case of an emergency.

Insurer: Pets Best

By: Rebecca

Useful
October 23, 2018

Lots of questions

I had a hard time figuring out why I paid so much for Benny s dental work. I know I had reduced my monthly charges which meant higher deductible but if the invoice was around $1100, why did I pay all of it? I feel the anaesthetic should have been half covered because the pulling of 6 teeth was the main issue, cleaning was done because he was put under anyway. I was told I wouldn't t be charged the full $250 the next time, it would be under $70 but with this large bill why is that amount reduced this time when I had such a large bill and not for the next issue? Lots of questions and lots of money spent

Insurer: Trupanion

By: Jeanine

Useful
October 23, 2018

Should have special premiums for adopted

I have to differentiate, For my young dog no complaints about the insurance! But for my 11 year old dog the insurance is not much of an advantage. I adopted her when she was 9. She had already some pre-existing sicknesses or the beginning of them. So these are excluded which I understand from your point of view. To get a reasonable premium I chose a 1000 $ deductible. I am asking myself if it is interesting to keep the insurance for the older dog. Maybe you should think of special premiums for adopted pets, especially the older once. Thank you!

Insurer: Trupanion

By: Yvonne

Useful
October 23, 2018

I recommend Trupanion

I already have recommended Trupanion to others, even though I hadn't had a claim up until now, and Trupanion has already stepped up to help cover the expenses for my dog's diagnosis.

Insurer: Trupanion

By: Shona

Useful
October 23, 2018

Trupanion cares about animals

I chose this score because, Trupanion's representatives take the time to explain what you cover and show that they care about animals. Plus try to make reasonable plans, to fit my budget.

Insurer: Trupanion

By: Carol

Useful
October 23, 2018

I love Trupanion

I love Trupanion and get a lot of value from my insurance policy--both in peace of mind and in financial support.

Insurer: Trupanion

By: Roberta

Useful

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