Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Don't Buy Unless You Are OK with Being Left High and Dry
I have had this insurance for 10 years, since my cats were young. It was good insurance, until it wasn't. I planned to keep this insurance for the lifetime of my cats. Then, Nationwide decided they didn't want to operate in Florida anymore because it's too expensive for this huge corporation. Now I have to find replacement insurance with another company for two senior cats with conditions that developed during Nationwide's coverage that *would* have been covered if Nationwide didn't pull out of Florida, but now won't be covered by my next plan as "preexisting conditions", just when I needed the insurance the most. Beware, do not sign up for this insurance because they just might decide your state is too expensive next and your pet's most important conditions won't be covered. Adding insult to injury, they denied my final claims. The plans listed an effective date through the 2nd. "January 2nd" is the date listed everywhere on the app and on the website. One cat was due for his one month follow up after radioactive iodine treatment and the other was due for his 6 month recheck of his kidney values, so I took them both on the 2nd. Guess what - both claims were denied by Nationwide who now states that actually January 1st is the last day of the policy because January 2nd they're no longer effective. If that's the case, the website and app should say January 1st! Every expiration date I've ever come across in my life lists the last day of the effectiveness of the policy, plan, service, card, etc., and you have until the end of the day to use it. I begged them to help me, to see if there was anything they could do, because this was not clear at all and the entire situation of the company pulling out of Florida is not my fault. They were rude and cold on the phone, saying there's nothing they can do. Of course there is something they can do, they can cover the claims, but they don't want to. Thanks Nationwide for leaving me in tears and leaving my cats vulnerable to their now "preexisting" conditions in their senior years. I am so sorry to all others who are in the same position as me in Florida and hope no one else in other states has to experience this, but I wouldn't risk it.
Initial premium amount is way off compared to actual!
The premium amount I was quoted per pay period when I initially signed up isn't what's reflected on the emailed quote I received a day later - it more than doubled. I can understand an increase by a few dollars, but the rate I was sent is in no way close to the initial quote. We're not off to a good start. I will likely not go through with it.
Insurer: Nationwide
By: Lily
They certainly are good communicators
They certainly are good communicators. And without pet insurance, it would be much more expensive. Thanks Fetch!
Insurer: Fetch
By: Hope
Pets Best is the Best
So happy we found pets best! They are very reasonably priced and are fair when filling claims. We love having an on call vet as part of the plan.
Glad I switched
Very easy to navigate and change coverages, and very cheap for my 3 animals.
Insurer: MetLife
By: Samantha
Deceptive billing increase
My dog has has this insurance for several years. The cost almost doubled in June. I missed the email, because they spam my email daily, and I overlooked the one about the increase., Today, I checked my bank and saw that I am paying a ridiculous price for insurance with a $1,000 deductible. I am trying to cancel and am unable to reset my password. I tried to email, and it will not let me. They make it very difficult to cancel. They should have sent something in the mail letting me know about the huge increase. Sneaky, deceptive practices, and I am not fond of the nonsense. I don't want to speak to anyone. Just let me cancel the policy!
Insurer: Trupanion
By: wendy mcinnis
Straight forward policies great price…
Straight forward policies great price hopefully good customer service .
Insurer: Nationwide
By: Vito
MetLife Pet Insurance is Awesome
We had MetLife Pet Insurance for about two years and were extremely happy with them. Tragically, our dog got loose and was hit by a car just two days after our policy went into effect, and MetLife paid the claim without hesitation. From our first claim to our last, payments were fast and customer service was always helpful and responsive. Over the time we had coverage, they paid out more than we ever paid in premiums, which really speaks to their reliability. Unfortunately, we no longer have our dog, but if we ever get another pet, we will absolutely choose MetLife again. The only improvement I would suggest is the option for direct payment to vets instead of reimbursement. Highly recommend.
Insurer: MetLife
By: Ida
Quality program at a fair price!
Quality program at a fair price!
Insurer: MetLife
By: Daniel Marrah
easy to use
easy to use, get paid quickly, covers so much
Insurer: MetLife
By: amanda