Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,691 total
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My experience is not "great." It's…
My experience is not "great." It's satisfactory. I am not pleased at the rejection of our claim for follow-up services at the vet that were directly related to an emergency ER visit for our cat. While MetLife covered the ER visit to the extent of our insured contract, it did not cover to the full extent for the follow-up vet visit which was absolutely necessary. We pay for insurance and expect you to keep your end of the bargain.
Insurer: MetLife
By: customer
So far they seem to be a good company…
So far they seem to be a good company that pays out when you have a sad situation with your dog
Insurer: MetLife
By: Dennis M
Stress reliever The best thing about my Metlife pet…
The best thing about my Metlife pet insurance program was the relief it gave me knowing that if anything happened to my pets I didn’t have to worry about expenses. I have two stress and anxiety service dogs and their health is extremely important. Knowing expenses wouldn’t be an issue was in itself a stress reliever.
Insurer: MetLife
By: Eileen
Don't choose this company if you need same day service.
I was promised a direct payment to my vet clinic for my pet’s surgery, to be paid on the day of the procedure once it was completed. However, after the surgery, Healthy Paws was suddenly unable to process the direct payment as promised. I spent hours trying to reach someone who could actually explain what was going on, rather than reading from a script. In the end, I was forced to pay the full cost myself. I was reimbursed two days later, but that defeats the purpose of having pet insurance. Insurance should be there for situations where the upfront cost isn’t feasible. The lack of communication and follow-through made an already stressful situation much worse.
Insurer: Healthy Paws
By: Kelly Corbett
Don't look any further you found the best pet insurance out there...
I always rave about MetLife for pet insurance and have gotten you other customers. When a claim is submitted they are processed very quickly and money back into my act within 2 weeks usually shorter, I have had 2 other pet ins and had to fight to get my money I would say 95% of the time there are no issues at all, easy to talk to, any issues get fixed usually while I'm on the phone and the people you talk to are very pleasant. I recently had an issue with a bunch of claims that someone only uploaded the last page of the bill instead of everything I sent so all my claims were being denied... evidently they are getting fixed because I have not been able to resubmit them and claims are being processed. Metlife is the best pet insurance out there I have 6 of my 11 babies on there so far.
Insurer: MetLife
By: Valerie Bracey
I recently enrolled my new cat
I recently enrolled my new cat, the process was easy and the rate is affordable, I’m a happy customer.
Insurer: Nationwide
By: Clarissa D
Reliable and Fair
MetLife Pet insurance is worth the peace of mind, because I have a bunch of pets and accidents and unexpected illnesses happen. They reimburse according to the policy in a reasonable time. Thank you!
Insurer: MetLife
By: Kim B
Easy Claim Submissions
Spot makes submitting claims so easy and their pricing is also very affordable. I’ve had a great experience with Spot.
Insurer: Spot
By: T McFadden
Need to Re-enroll
The need for ur phone rep to continuously upsell not appreciated. I have been on autopay for five years and in aug/sept missed two payments due to card being compromised. The inability to pay and continue coverage was not appreciated. Especially when i now have to pay $10 more /month.
Insurer: Nationwide
By: customer
Friendly and helpful agent
Agent was very helpful with a new pet policy, appreciate him finding a retiree discount for my company.
Insurer: Nationwide
By: Doug Kuriki