Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Very happy with MetLife
Very happy with MetLife. Have read horror stories online about other companies. Never had an issue with getting timely reimbursement (as long as you submit the proper documentation)! I’ve never had pet insurance before and I would 100% recommend MetLife to anyone looking for coverage for their pet. Will definitely purchase again for the next cat we add to the family!
Insurer: MetLife
By: Melanie
Great discounts through my employer and…
Great discounts through my employer and payroll deduction are so worry free.
Insurer: Nationwide
By: George de Leon
RUN AWAY
MetLife Pet Insurance has been the most frustrating and unprofessional insurance experience I’ve ever had. I’ve been a paying customer for years. My premium increased from $145/month to $170/month this year and I’m now paying over $2,000 a year for coverage that they refuse to honor. I submitted a claim for my dog Kalista’s newly diagnosed allergies. MetLife denied it as a “pre-existing condition,” even though: She had no prior allergy symptoms (no itching, no ear infections, no skin issues). No veterinarian ever suspected allergies until the dermatology appointment on 11/21/25. The symptoms MetLife used to justify the denial were unrelated GI issues (intermittent diarrhea), which have nothing to do with skin/ear allergies. When I sent a formal written appeal with complete SOAP notes and specialist documentation, MetLife didn’t even process it as an appeal — they simply misfiled it as a new claim and denied it again without reviewing anything. When I called to fix it, I was told the only way forward was to make my veterinarians fill out yet another MetLife form, despite the fact that the records already prove the denial was based on a misinterpretation of their own policy. This came from an individual who constantly interrupted me and spoke over me. In short: They denied a legitimate claim by stretching the definition of “pre-existing” beyond anything medically reasonable. They ignored a written appeal entirely. They pushed the burden back onto already overworked veterinarians. They’re collecting $170/month while refusing to honor coverage. If you’re considering MetLife Pet Insurance, be prepared for denials, misrouted appeals, and a company that seems far more invested in avoiding payouts than supporting pet owners. I would strongly warn anyone against trusting them with your pet’s care.
Insurer: MetLife
By: Kelsey J. Linner
Raised my deductible by almost double…
Raised my premium by almost double after the first year. I called to see why - no reason given. They suggested reducing my benefits or raising my deductible to keep it affordable. Take weeks to reimburse claims with multiple requests for the same forms.
Insurer: MetLife
By: customer
Great Pet Insurance
The best pet insurance in the market. My vet bills are reimbursed very fast!
Insurer: Pumpkin
By: Jon
Unjustified and Unacceptable Price…
Unjustified and Unacceptable Price Increase Increasing the premium by $17 per month for healthy pets with no claims is unjustified and unacceptable. I will not pay nearly $1,000 per year for pet insurance that delivers no value. Penalizing responsible owners of healthy animals is wrong and feels like pure corporate greed. Unless this increase is reversed or a reasonable alternative is offered, I will cancel my policy immediately.
Insurer: Healthy Paws
By: Anastasiia Rios
I love pets best overall
I love pets best overall. The only issue, which has become a major problem for me financially lately, is the time it takes to process claims. It's been taking 4 weeks before I am paid for claims which is a financial hardship for me.
Insurer: Pets Best
By: Stacy Townsend
I highly recommend ASPCA
My dog suffered for many years and it was costing me a fortune, I decided to finally get pet insurance with ASPCA, and I've been with them for about 3yrs. In the beginning ASPCA was a real pain in the arse, they wanted documents of ALL of his medical records, problem was he had been to 3 different veterinary doctors, and this took some work. ASPCA kept denying claims based on pre-existing conditions, and admittedly they were pre-existing, their not stupid, but as time went on my dog developed more health problems, and I would pay the bill out of pocket, then submit a claim, it would take about a week but they would pay as much as 75%. Recently my dog passed away but not after several costly vet bills were incurred totaling around $4700, total for the year was around $8k, this included full bloodwork, urine culture, emergency doctor visits in the middle of the night, Xray's, Ultra sounds, everything the doctors could think of. I paid out of pocket and days later they reimbursed me about 65%. Insurance companies are in the business to make money and ASPCA is fair about how they conduct their business, they denied pre-existing conditions because they really were pre-existing, but when my dog had new health problems they held their end of the deal and paid out up to 75%. I highly recommend ASPCA.
Insurer: ASPCA
By: Al Vynne
Great customer service
Great customer service. Rebecca did a great job of answering all my questions and the company gives a person a really good value for their money.
Insurer: Prudent Pet
By: chaz.schroedergmail.com
No reimbursement for chronic medication…
No reimbursement for chronic medication needs
Insurer: MetLife
By: customer