Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Its a Scam!
We had been obligated to add pet insurance when we picked up our 3 month old puppy. I will first state the do NOT cover any medication, and randomly subtract $80 from each claim that they will not cover. On top of not covering for many things. I have to constantly call every time they mess up on the claim and fight with them to fix it. They are not at all looking out for you or your pet. We have paid over $1000 to them and over another $1000 to my vet. And we have only had her for 10 months. STAY AWAY from trupanion. You will save money just paying out of pocket.
Insurer: Trupanion Canada
By: Desiree
Easy to file
Very easy to file and get paid
Insurer: Pets Best
By: Raul
Easy and Quick
So easy and quick benefits payments!
Insurer: Trupanion
By: Karen
Thank you
It was easy and timely, thank you!
Insurer: Trupanion
By: Deborah
Prompt quotes
Prompt quotes. However- did experience problems with navigation on the site. Found accident only quote cheaper on another site- however coverage varied from Prudent.
Insurer: Prudent Pet
By: PopKit
Charge way to much. Dont pay back what they say they do.
My bill was 50 a month. Without telling me they up'd it to over 90 a month!!!! What a huge jump. That is crazy!! then I couldn't get a surgeon to work do my dogs surgery till a day after my policy renewed. After I had only JUST met the deductable for the previous year. So I had to pay the full 250 deductible again! Big deal, pissed me off but whatever I moved on just left a bad taste in my mouth because I called them and told them she needed surgery but I couldn't get it down until a day after they pretty much laughed in my face and didnt care. Then they did not pay out the full 90% they claim to and charged me another 250. Then a couple days after they gave me the amount they said they would cover which is not anywhere near what they said they would cover in the policy (tried calling them and talking to them, they didnt care and said the amount was correct)!! They send me a bill for 654.87!! So not only did they up my monthly payment, not pay out my 90% they owed me for my dogs surgery, then charge me another 250 deductible, then now they send me a bill for 654! And expect me to pay that!Fuck no. I'm pissed, I pay way to much to them for them to try and pull this. That was the last straw. I'm cancelling and switching to someone else. If you care about your dog put your insurance money for them to a better insurance company. All they care about is money.
Insurer: Nationwide
By: Desirae
So thankful for Healthy Paws!!
I recently rescued a pupper in March. My friends at work mentioned getting insurance for him. I thought to myself, no way he would ever need it! I signed up anyway just in case. The monthly fee is not much- just cut back on a few Starbucks drinks :). Connor ended up with a large mass on his leg. It was a very scary time because I had bonded so much with this dog and I was terrified for surgery and being able to afford it. Thank goodness I had Healthy Paws who answered all of my questions and made the process so easy. The app is fantastic and it is so easy to submit claims. They process quickly and the next thing you know, they are paying back up to 80%. Getting pet insurance through Healthy Paws was the best thing I’ve ever done!! I am so thankful for them!
Insurer: Healthy Paws
By: Carrie
Submission of claims
Our Vet submitted two claims and they were quickly processed and paid.
Insurer: Trupanion
By: Dorie