Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Extremely long claim processing time
My dog got sick in March I completed the claim immediately and the request for my previous Vets records I submitted immediately I did not hear any back so I resubmitted the request for my previous Vets records 2 months later finally the claim was settled in August— I do not feel it should take 5 months to settle a claim. When asked if I wanted a check or electronic payment I chose electronic payment— however the payment came in the form of a check!
Insurer: Nationwide
By: Mary
Fast and easy
The Vet bill was submitted and we go the check pretty quick.
Insurer: ASPCA
By: Carol
First claim submissions a breeze
First time claims submitted on line. Totally easy to do and the payment was made directly into my checking account. Awesome.
Insurer: Nationwide
By: P.
Wouldn't be without this insurance
Great company! Claims are easy to submit, payment is prompt and clearly explained.
Insurer: Nationwide
By: Mary
So thankful for Nationwide
We are so glad to have pet insurance! Filing is so easy and checks come in a very timely manner! Thank you Nationwide!
Insurer: Nationwide
By: Julie
Does what pet insurance is supposed to do
Have filed many claims for my canine non-human companion. Nationwide has always come thru without question. Timely payments and customer service has been helpful with any inquiry. I am not being compensated for this review.
Insurer: Nationwide
By: Grayson
AWESOME!!!!
They have been amazing to deal with.. ease of submitting claims, payment in a reasonable time frame... Highly recommend!!
Insurer: Nationwide
By: CLAUDETTE
Very quick turn around for the Reimbursement
Nationwide was great during this process with my dog. It’s hard enough going through that so I’m really happy with the quickness is their communication as well as how easy it was to get the reimbursement rt to my account. I’m so thankful I have this insurance for my pet.
Insurer: Nationwide
By: Brittney